TFD Testimonial

[carpediem]

I just joined this board a few days ago and was browsing this section. I thought I would let everyone know that Joe has always been top notch for me and my business. He stands by his sales, handles great fish, and treats his customers fairly every time.

Joe and TFD = Good People.

Rob Faulkner
Keystone Aquatics LLC

[rallysman]

That just reinforces what I already thought:)

[Tyler]

i agree with carpediem...i just got my tfd order to day and i had the shipped door to door and they were all fine!!!!!!!!!!

[michael]

I had an 18 fish order from TFD and I lost all but about 6 of the fish. They all died in the first 10 days as well as my partner on the orders fish. Called Joe and he didn't seem to want to do anything for me. I am the last person to knock someone in this aspect but I must admit I am not happy with TFD. Sorry for contrdicting anything anybody else said or feel but that was my situation with TFD.

[rallysman]

what kind of fish?

[michael]

15 dats, 2 barrumundi, 2 rays. The only thing still alive is 4 of the dats and one of the rays. sux. All the dats died in the first 5 days. Gman went in with me on like 7 of them and he lost all but 1. These are the only fish I have lost since my last tig about 5 months ago.

[Mourinho18]

15 dats, 2 barrumundi, 2 rays. The only thing still alive is 4 of the dats and one of the rays. sux. All the dats died in the first 5 days. Gman went in with me on like 7 of them and he lost all but 1. These are the only fish I have lost since my last tig about 5 months ago.


I lost quite a few fish too :(

[michael]

I lost quite a few fish too :(
:(

[Vince]

Joe is a great guy. but i think he needs better quality assurance. my first order, the box was busted, and only two fish were alive, the rest were dead. Joe gave me credit for them. i ordered again. the few orders i put in, it's either the wrong fish were sent to me or too many dead fish arriving. i ordered synodontis decorus, but was sent synodontis nigriventis. i ordered the "flower perch" coreoperca whiteheadi, and was sent baramundis. i was given a discount on the next order. i ordered asian knifefish and was sent african knifefish. also, i spoke ot Joe and told him that 4 of the hybrid redtail catfish out of the five i ordered are all dead, but Joe said all his fish are still alive. Joe is a great pleasant guy, but i am turned off by the non chalant customer service. Just too many dead fish in the orders. Not very good experience. I kept quiet because Joe is a great guy, we usually tried to discuss this over the phone. but this is my testimonial. Everyone must realize, Joe is a businessman and has other priorities he needs taken care of. as a customer, it is hard for me to just keep receiving fish that die in three to five days. i guess it is a part of fish business online. my LFS would definitely give me some type of credit or discount on the next purchase. Also most of the fish that Joe have are straight from importers, so they have not been fully acclimated. so it is a tough business. i am sure there are luckier customers than me.

[michael]

Thats all we wanted was some credit or refund because any lfs would give a 7 day guarantee. DW guarantees shipment and 7 days with stingrays, now come on. All i got was some advice for the next order???

[gman]

yeah out of 7 dats i ordered i am down to one. They all died within a week and were eating and the other fish in the tank were fine.

not happy to say the least.

[rook45]

remember i got a bunch of dats and all but 2 died

[CHUM BUCKET]

SUCKERS:ROFL: :ROFL:

[Darin]

Hi,
I must say I am not pleased to hear all this loss. You are more than welcome anytime to come visit our facilty and see how we care for our fish and how well things are kept here.
We have a very low loss rate here because of the great care we give all our fish and tanks.
We ship hundreds of orders a week, yes hundreds. I must say honestly we have very few doa's or loss. Been doing this for 36 years and take pride in what I do here, this is why we are still here 36 years later !
I do not know what to say on these lost fish. We have not seen a loss on the fish mentioned above, however things do happen.
We do NOT ship a fish if we feel there is a problem or even a potential one.
Other than a few sellers on here, no one in the industry gives 7 day guarantees that I am aware of. We guarantee live arrival and a nice clean fish.
If a fish dies 5 to 10 days later how can that mean I sent you a bad fish? If there were problems here we would know about it right away with the hundreds of orders that go out of here each week. I am sorry for the losses, I really am. I am a very honest business man and I would never send a fish that might have problems.
Vince on the wrong fish sent, I know about the knifes, they were sent to me as this. Sorry for the that, I had no idea.
The nile perch that you were sent sure looked like niles to me. We did not even have barr. at the time.
Sorry to hear of your dissapointment's.
Thanks, Joe.

[carpediem]

Joe, I'm very sorry to have started this testimonial thread. I honestly thought I would say a good thing about TFD because I have had nothing but good experiences and, being a business man myself, I like to give good when I get good. I certainly didn't mean to open up a thread to see it hijacked by a couple of disenchanted folks. I should have known as most people are more than happy to b**ch when they are unhappy but don't bother to say anything when they are happy. It's the way of the world I suppose.

This is a member forum and all of the members have opinions. I'm certainly not spitting venom at anyone who happens to voice their opinions.

I have placed several orders with Joe and I've been happy every time. He tells it like it is, no BS. If he doesn't feel good about selling a particular fish, he doesn't sell it to me and that's all I can ever really ask for.

I've ordered probably over 100 fish from TFD and I have had exactly 0 DOA's. Out of that 100 fish, I have lost 1 discus, a few live bearers, and a few koi. Most of my koi and live bearer losses were jumpers that died on the floor. I wouldn't consider any of the losses anyone's fault as I had them for many days (weeks in the case of the discus). Fish eventually die of something and when you're dealing with hundreds of fish, you're going to have a few floaters.

So, sorry to open this can of worms Joe. I will continue to order from TFD.

Rob Faulkner
Keystone Aquatics LLC

[rallysman]

I will continue to order as well. Of the 4 people that I know (several hundred fish later) we are all happy as far as I know.

[dacox]

I had mixed emotions with my order. First off, I thought Joe was a real easy guy to deal with on the phone and I appreciated his service. We talked about my order for a bit and he recommended certain fish and also advised me against ordering certain fish that he felt weren't healthy enough to ship. I also recieved one DOA, which Joe refunded me for right away. All my other fish arrived very healthy and have been doing great ever since. It was very easy to deal with him.

My only concern with my order was that several of the fish that I recieved were not what was on the inventory list and were not what I ordered. My thin bar dats were actually silvers, and my temensis were monos. I was looking foreword to recieving the fish that I ordered, as it is difficult for me to get them locally, and was dissapointed when I opened their bags. If I knew what I would have been recieving, I would not have ordered those fish. I did call Joe though, and he admitted that those names were what he was told they were when he ordered them and changed the names on the inventory list.

Overall though, I am happy with my fish and service. They are all thriving and happy. I would advise customers though to get a positive i.d. on the fish that they order so they don't end up in the same situation as me. That is my only word of warning though, and it seems that the problems I have experienced have been fixed.

I hope to do business with TFD again in the future - good prices and I all of the fish that I recied were quality.

[CHUM BUCKET]

I had mixed emotions with my order. First off, I thought Joe was a real easy guy to deal with on the phone and I appreciated his service. We talked about my order for a bit and he recommended certain fish and also advised me against ordering certain fish that he felt weren't healthy enough to ship. I also recieved one DOA, which Joe refunded me for right away. All my other fish arrived very healthy and have been doing great ever since. It was very easy to deal with him.

My only concern with my order was that several of the fish that I recieved were not what was on the inventory list and were not what I ordered. My thin bar dats were actually silvers, and my temensis were monos. I was looking foreword to recieving the fish that I ordered, as it is difficult for me to get them locally, and was dissapointed when I opened their bags. If I knew what I would have been recieving, I would not have ordered those fish. I did call Joe though, and he admitted that those names were what he was told they were when he ordered them and changed the names on the inventory list.

Overall though, I am happy with my fish and service. They are all thriving and happy. I would advise customers though to get a positive i.d. on the fish that they order so they don't end up in the same situation as me. That is my only word of warning though, and it seems that the problems I have experienced have been fixed.

I hope to do business with TFD again in the future - good prices and I all of the fish that I recied were quality.


Dude, you gotta be kidding me:swear:
Its his responsability to ID his own fish. If he doesnt know what the fish is, let him post a picture, It only takes 5 min. If he is too busy, then may be he should look in the books he sells:confused:

[Vince]

Dude, you gotta be kidding me:swear:
Its his responsability to ID his own fish. If he doesnt know what the fish is, let him post a picture, It only takes 5 min. If he is too busy, then may be he should look in the books he sells:confused:
so why are you so bitterly angry?

[dacox]

Dude, you gotta be kidding me:swear:
Its his responsability to ID his own fish. If he doesnt know what the fish is, let him post a picture, It only takes 5 min. If he is too busy, then may be he should look in the books he sells:confused:

I agree, but I don't think it is fair for him to have to know all of the subtle differneces between all of the fish he sells. My problems were with pbass and dats - two groups of fish where individual species can be very difficult to tell apart. It's not like he labeled a clown loach as a silver arowana here. Yes, I was disappointed that I didn't recieve exactly what I ordered and will be sure to have positive i.d.'s in the future, but looking at the big picture, I personally can't blame them for not knowing these subtle differences, and I am not looking to burn any bridges or hold any grudges for this. I recieved healthy fish at prices still cheaper than what I would have gotten locally, and these fish were not the main fish in my order, just add ons. I advised him on what they should be labeled as, he heard me out, and he changed their names on the inventory list.

No reason to get your panties all in a bunch about this. After all, I am the one who was affected by this, not you, and I'm past it. :screwy:

[rallysman]

I agree, but I think it is a little unrealistic for him to look up every fish he gets in. My problems were with pbass and dats - two groups of fish where individual species can be very difficult to tell apart. It's not like he labeled a clown loach as a silver arowana here. Yes, I was disappointed that I didn't recieve exactly what I ordered and will be sure to have positive i.d.'s in the future, but looking at the big picture, I personally can't blame them for not knowing these subtle differences, and I am not looking to burn any bridges or hold any grudges for this. I advised him on what they should be labeled as, he heard me out, and he changed their names on the inventory list.

No reason to get your panties all in a bunch about this. After all, I am the one who was affected by this, not you, and I'm past it. :screwy:
That is the best attitude to have. Thinking like that will earn respect:grinyes:

[Peanut_Power]

Thats all we wanted was some credit or refund because any lfs would give a 7 day guarantee. DW guarantees shipment and 7 days with stingrays, now come on. All i got was some advice for the next order???

Thats DW...this is TFD...different dealer. You can't get mad at him for something he never gauranteed. The fish ARRIVED alive, after that its all the hobbyist....can't blame him for something he didn't do.

[rallysman]

Thats DW...this is TFD...different dealer. You can't get mad at him for something he never gauranteed. The fish ARRIVED alive, after that its all the hobbyist....can't blame him for something he didn't do.
:iagree:

once the fish is there its YOUR baby.

[bgruman]

Gotta remember these fish are coming straight from import and are stressed/no ajusted to your ph. Dirp acclimate um at a faster pace for about an hour then give it a go- no high power lights for the first few days/lots of people pressue or bully tankmates

[masteroffish]

I have had generally good luck with the fish from TFD. Sorry to hear problems others may have had......

[bes]

:(
I too bought dats(pulchers) from joe about 4 months ago and I believe it was five of them , three died and two are left ,however I did not say anything to Joe because the only promise was lLFG and that means delivered, we really don't have a leg to stand on at least I did'nt therefore he did not recieve a call from me in the complaint department. I asked for dats and thats what I recieved, now I don't know Joe from anyone else but if we waited for our local stores ....... we 's all be much older and none the wiser. maybe we should wait a little longer and let the Joe's sit on these guys a little longer and not tried to bump each other and be the first to own, maybe it will calm the prices a little as well so we are not so eager to pay the sometimes ridiculous prices of some these fishes, but that's just me we need a consenses , and to be uniform in our thinking if we're to do anything about our frustrations. " fish isn't my world but they make my world a little more pleasant"

bes;)

[JOEG.]

hi all, orderd from joe few days ago a Flower ray and a castexi. both arrived in excellent shape. The flower ray was smaller than expected. But everything went well from airport to airport. No snafoos. Fish were packed very professionally. Very impressed. Good job. will do again but next time be more accurate with your measurements. Thanks

[BigPleco]

Have ordered from Joe twice now, been very impressed with his customer service and overall way of doing business. Got exactly what I wanted and at a great price....thats tough to beat! Will definitely be ordering from Joe again and again! Thanks Joe!

Chris

[Darin]

Thanks Chris ! Glad your happy !
Joe.

[Darin]

hi all, orderd from joe few days ago a Flower ray and a castexi. both arrived in excellent shape. The flower ray was smaller than expected. But everything went well from airport to airport. No snafoos. Fish were packed very professionally. Very impressed. Good job. will do again but next time be more accurate with your measurements. Thanks

Will do .
Thanks, Joe.

[Oddball]

Shoot...if I don't place an order at least every couple of weeks, Joe sends the cops around to check on me and make sure I'm OK. I can't remember the number of orders I've placed but, you could build a hobo village out of the all the styros that have stacked up. Keep 'em comin', Joe. The odder, the better.

[mgreen]

I just got an NGT from Joe. It is great. Thanks Joe


-Mike Green

[johno27]

My LFS ordered some Tem's from TFD for me. They turned out to be some very lovely Mono's. I love them and over all I am happy with my fish but I heard a lot of people got the same "tems" I did :-(

[Darin]

I think we need to post pics of these tem's before anyone buys so they know what there getting. We have some 6 inchers , will post pics soon. Thanks, Joe.

[cstar510]

I have a tropical fish tank running but I want to get rid of my current Mollies that I have for a few months that breed, have babies, grow up and then make more mollies.

I have a 100 gallon Bichir tank;

1 - 12" Ornate
2 - Albino Bichirs (1 - 11" and 1- 5")
1 - 7" Regular Senegalus
and 1 - 8 " Delhezi (Very rare and got it for $25 at the flea market)

Just looking into this topic because I talked with Joe and he is helpful. I asked him if a Reticulum Stingray (4-5") would get along with the bichirs and he advised no. Anyways, I am just waiting for his current stocks of Bichirs to go up. I've probably paid $20 per bichir at LFS (the cheapest ones I know of...)

But at his website, he sells them for 75% off which is a very fair deal. Though shipping is VERY HIGH :irked:, there's really nothing you can do because of the fact we don't have teleporters...

[mssassysan2000]

Joe sounds like a good guy i personally have never done any bussiness with him i have looked at his pricelist and he seems to have some greatprices on things that the lfs around me want a arm an a leg for.

[leviathon13]

I used to own a lfs and ordered from Joe weekly. He's in Ohio like me so it seemed easier. I always had great fish, always healthy! Always had a really large selection of oddballs and of course that is what i am always after.After looking at the website the selection's gotten bigger but the prices are still great. Thanks Joe, hope to do business again in the near future!

[CHUM BUCKET]

I used to own a lfs and ordered from Joe weekly. He's in Ohio like me so it seemed easier. I always had great fish, always healthy! Always had a really large selection of oddballs and of course that is what i am always after.After looking at the website the selection's gotten bigger but the prices are still great. Thanks Joe, hope to do business again in the near future!

Hello!!!!!!!!
he is selling to the public for the same money your paying!!!!!!!
He is stealing your customers!!!!!!
he taking the food right out of your mouth!!!
HEEELLLLOOOO!!!!

[rallysman]

Hello!!!!!!!!
he is selling to the public for the same money your paying!!!!!!!
He is stealing your customers!!!!!!
he taking the food right out of your mouth!!!
HEEELLLLOOOO!!!!

Someone that wants a few guppies, convicts, or even 1 arowana isnt going to order from TFD. I payed triple what he sells his rays for because I didnt meet the minimum order and didnt want to pay for shipping. He might take a cracker out of your mouth..........


it's probably uncommon that 1 person will spend a minimum $150 to order from him and forget the LFS.

[CHUM BUCKET]

That Min. order is another bunch of crap, I cant believe you buy into that nonsense. He sell $20, $40 fish on aqua-bid. No Mion. order there. what are we special???:nilly:

[drgnfly829]

I had a big order from TFD and found him to be an excellent seller
his prices are reasonable, basically yyou're getting a lot of fish at wholesale prices
Irecommended him to the LFS people i'm friends with
I did lose some altum angels but he warned me in advance that they do not do well and i know of very few people besides DW who have had a lot of luck with them
I plan on ordering again as soon as i have tank space:)

[rallysman]

That Min. order is another bunch of crap, I cant believe you buy into that nonsense. He sell $20, $40 fish on aqua-bid. No Mion. order there. what are we special???:nilly:

I'll buy into it again as soon as my new tank is cycled.
Keep up the good work TFD:)

[roybryan]

I JUST GOT A SHIPMENT FROM JOE AND EVERYTHING BUT DHL WAS EXCELENT BUT JOE CANT CONTROL THAT. ALL THE FISH WERE HEALTHY AND BETTER THAN ADVIRTISED. I GOT A ARROWANA THAT SELLS IN PET SHOPS FOR $100 FOR $20. I CALLED JOE AFTER THE ORDER FINNALY SHOWED UP 1.5HOURS LATE AND TOLD HIM HOW PLEASED I WAS WITH THE FISH. I DO WANT TO SAY SOMETHING TO THE PET SHOPS WHO ARE MAD ABOUT JOE SELLING TO THE PUBLIC AT THE PRICES THAT HE DOES. IF YOU WOULD NOT JUST CARY THE BREAD AND BUTTER, WAL MART TRASH THAT EVERYONE WHO WANTS IT ALREADY HAS AND SELL SOME RARITIES AND ODDBALLS AT A REASONABLE PRICE BECAUSE WHEN PET SHOPS GET BARRACUDAS AND WOLF FISH THEY HAVE THE MARKET CORNERED AND THEY JACK THE PRICES SO FAR OUT OF THE ROOF THAT A NORMAL JOE CAN NOT AFFORD THEM. IF YOU ARE MAD ABOUT JOE TAKING YOUR BUISNESS FIRST OFF HE CAN NOT TAKE YOUR BUISNESS IF HE IS SELLING STUFF YOU REFUSE TO CARRY, SECOND OFF IF YOU CARRY IT PRICE IT REASONABLY AND LAST OFF CUSTOMER SERVICE SELLS A LOT OF FISH AND I HAVE WALKED INTO PET SHOPS AND DID NOT GET HALF AS GOOD OF SERVICE AS JOE GAVE ABOUT A THOUSAND MILES AWAY FROM ME. YOU BETTER BELIEVE BARING MY FISH DYING OFF FOR UNKNOWN REASONS I WILL BE ORDERING FROM HIM AS OPPOSED TO DRIVING TO SEE THE SAME OLD STUFF AT A HANDFULL OF PET SHOPS IN MY AREA. THANKS AGAIN JOE AND HOPE TO DO BUISNESS AGAIN SOON

[Darin]

Thanks Roy !!! Appreciate ya !!!

[focker]

ya the dats seem to be a problem over there. i got 2 and 1 died on the 2nd day and the other one still hasnt ate yet.

[rallysman]

how did you acclimate them, and what kind of dats?

[Oddball]

The 4 dats, 8 tarpon, 24 clown loaches, giant green kissers, 12 Mono. sebaes, 12 WC festivums, 4 hi-fin chinese loaches, 6 albino irr sharks, paroon shark, FL gars, PBs, albino polys, barramundi, and a host of other fish haven't had any problems since I got them from Joe.
Once, and only once, the carrier was late delivering my order by 2 days. I lost one butterfly koi. I told Joe to not worry about it. On my next order, there was a credit for the lost fish.
I'm never worried about the minimum order. Hell, I'm lucky if I can get my orders to fit in just 2 boxes. The prices are great. And, the service goes without a hitch.
Keep 'em coming, Joe!!! (Getting in another 2,600gals of tanks)

[rallysman]

The 4 dats, 8 tarpon, 24 clown loaches, giant green kissers, 12 Mono. sebaes, 12 WC festivums, 4 hi-fin chinese loaches, 6 albino irr sharks, paroon shark, FL gars, PBs, albino polys, barramundi, and a host of other fish haven't had any problems since I got them from Joe.
Once, and only once, the carrier was late delivering my order by 2 days. I lost one butterfly koi. I told Joe to not worry about it. On my next order, there was a credit for the lost fish.
I'm never worried about the minimum order. Hell, I'm lucky if I can get my orders to fit in just 2 boxes. The prices are great. And, the service goes without a hitch.
Keep 'em coming, Joe!!! (Getting in another 2,600gals of tanks)

enough said

[focker]

thin bar tiger dats. my water is about as perfect as can be on my 75. i hardly never have any problems with fish and having well water helps . but i float the bag for 15 mins then i open small hole in bag and let some of my water in a little at a time about every 10-15 mins. like i said i think its just the dats. i havent had any problems with any of the other fish but alot of the guys on this thread are having problems with the dats and seems to be the same here.

[Zorro]

Joe is a great guy. I got fish from him and there doing great eating well and getting big. I will be getting more fish very soon.

[sabotage]

I sent him a e-mail about his Pbass's, Tems etc....All thAt I wanted was picture to make sure I was buying a Tem.My response was "Please call to make shipping arrangements"...When your buying a "used car", you dont just buy it then see it when ya get it..I think in improving his customer service, he should post pics to potential buyers that request one....

[roybryan]

i didnt get a chance to coment on my second shipment so i will coment on my last two. first off i got a beautiful 15 inch marmotas hammerhead catfish for $75 i have never seen that fish in the trade anywhere. the red pike was as billed beautiful and a steal at $25. i had a few other smaller fish but those were the highlights of the second shipment. the third which i recieved friday was the best yet. i got 2 sabre tooth bearacudas a red wolf which died however joe has made it good a common wolf which loooks more like a macrobarcus. however i am not complaining and 2 tiger shovelnoses that are eating like pigs. one ate a goldfish last night that was about 3/4 his size. and my wife got 10 assorted african cichlids and they are very healthy and eating like pigs also. i cant say anything bad about joe or his buisness. i will continue to order from him just a few requests odd and rare fish from south america please!!!!!!!

[oddball_freak]

I've ordered off of Joe, and all went well. For those who want a guarantee, he is a fish dist. not a lfs. His prices are those of a dist. not a lfs. His selection is widely varied and huge, unlike a lfs. He makes his money as a dist, if you want a guarantee go to a lfs. Thats the way I look at it.

[Crustman]

I ordered from Joe after trying for 2 weeks for a LFS to get me a jardini. Joe sold the fish for $18.50 that would cost $60 from the pet shop. I also got some nice exotic plecos for about $15 apiece. A ornate bichir was also only $20. I priced the Gold Nugget at PetSmart and they want $39 for the fish. I am tired of getting ripped off from pet shops and will order from Joe again. Joe got the order to my Airport when we only have one major airline. I know pet shops are in the business to make money but why are the fish and supplies marked up so high? I now get many of my supplies from Foster and Smith at 1/2 the price.

[Rinko]

I've always had great luck with TFD. Joe & Darren are always very helpful & willing to work with you.

[Zeppelin3k]

i just got an order from joe, love the fish, all came alive and kicking. i ordered about 35-40 fish and they are all fat! one thing is that i ordered an albino clown knife, and i think or i am almost positive that it is just a regular ol' clown knife which is fine, but i was looking for an albino


A+ i definatly would do buisness with you again, thank you team TFD!

[Zeppelin3k]

about 3-4 days after i got my fish i noticed that all of the clown loachs that i got from joe had a bad case of ick. after taking 2 hours and taking everything out of my tank i finally caught the 4" clowns and put them in a q tank. i put 1 tsp per gallon, 50-75% water changes daily and raised the temp to 86. after 2 weeks they didnt pull through, i am almost certain that i got bad fish. am i entitled to a refund or new fish? none of my other CL's had ick, just the ones from tfd, and they had really bad color. i wonder if they sent them sick.... altho joe says diffrently......

[Oddball]

The DOA policy is fulfilled when they arrive. It's not difficult for clowns to come down with ich when they're shipped in the winter. There's also stress from the shipping that just fuels their liklihood of contracting something during the shipping/settling process. It doesn't mean that they were "bad" from the warehouse. I Q all winter arrivals right from the box before adding them to my tanks.

[rallysman]

I've never had a CL that didnt get ich, which is why I dont have any lol

If they arrived alive they're your babies:)

[roy bryan]

I have ordered from Joe 4 times, I recieved a order last week. The order was full of mishapps. 1. a wolffish bit ethru the bag they refunded the $15.
2. my sabre tooth baracuda came in with a white spot on each of his eyes. spending money to fix the fish
3. my yellow tail barracuda came in with nose and fin rot and died 2 days later
4. 2 red tail catfish that I bought one never ate and died this morning I am guessing internal parrasites
5. the sizes were horribly wrong The RTCs were on his list as 3"+ and they were good to be 1 inch the orange pike I got was 3"+ as well and was less than one inch the red hooh was described as Large but was about 2inches top to bottom deffinantly not large.
6. I ordered a C. Saxalitas pike and recieved a common eye spot pike the size was right about 3 inches but i picked one up identical to it for $5. last week before the fish arrived.
Overall I am very dissapointed in the order. The customer service is good but I am scared that a simular fate will happen to me as the others on this testimonial page. Also if anyone thinks I am just pissed that my fish died and just lashing out scroll down and see where I have wrote about each order and NEVER said anything bad about the fish service or Joes buisness. I have reccamended people to look on Joes site and gave pet shops in the area Joes web site and phone number. Sorry I have to write this critique wish I could have been pleased like the other orders.

[roy bryan]

I have ordered from Joe 4 times, I recieved a order last week. The order was full of mishapps. 1. a wolffish bite thru the bag they refunded the $15.
2. my sabre tooth baracuda came in with a white spot on each of his eyes. spending money to fix the fish
3. my yellow tail barracuda came in with nose and fin rot and died 2 days later
4. 2 red tail catfish that I bought one never ate and died this morning I am guessing internal parrasites
5. the sizes were horribly wrong The RTCs were on his list as 3"+ and they were good to be 1 inch the orange pike I got was 3"+ as well and was less than one inch the red hook was described as Large but was about 2inches top to bottom deffinantly not large.
6. I ordered a C. Saxalitas pike and recieved a common eye spot pike the size was right about 3 inches but i picked one up identical to it for $5. last week before the fish arrived.
Overall I am very dissapointed in the order. The customer service is good but I am scared that a simular fate will happen to me as the others on this testimonial page. Also if anyone thinks I am just pissed that my fish died and just lashing out scroll down and see where I have wrote about each order and NEVER said anything bad about the fish service or Joes buisness. I have reccamended people to look on Joes site and gave pet shops in the area Joes web site and phone number. Sorry I have to write this critique wish I could have been pleased like the other orders.

[Nic]

well did you call and talk to joe and try to resolve the situtation

[VVateverzYo]

im feeling a negative energy here

[roy bryan]

OK I talked with Joe and he was very understanding and we worked out a compromise and I am happy with the end result. I just hope that no more fish die. I was nit picking about the sizes they were smaller than advertized but when you are agravated everything seems to be wrong. I will do buisness with Joe again. Sorry for jumping the gun and writing the thread yesterday and not talking with Joe before.

[cichlaguapote]

OK I talked with Joe and he was very understanding and we worked out a compromise and I am happy with the end result. I just hope that no more fish die. I was nit picking about the sizes they were smaller than advertized but when you are agravated everything seems to be wrong. I will do buisness with Joe again. Sorry for jumping the gun and writing the thread yesterday and not talking with Joe before.

It's ok bro. You were honest. But the good part is the vendor made it right and everyone sees that. So even though you nit picked, everyone sees the vendor is a good person.

[joeytoe]

Ive only done one order with TFD threw darin, an I must say it went off without a hitch. I only ordered 4 fish total, 1 in that order wasnt sent but that was only because the fish they had in stock didnt look real hearty (good looking out there). the others all arrived in perfect condition an are doing great now.

I plan to order again when I have room for more.

[OscarHook]

i have ordered twice now from TFD and have only lost 1 fish to DOA. Cure others have died but usually weeks to months after i have had them. The last order even stayed in houston at there airport from about 8am to 9pm before they finally put it on a plane. Everything was fine. I dont have complaints abou them at all, except i want some SNOW WHITE SOCOLOFIS!!!

[santoury]

Wow - threads like this are very helpful...

[mick11]

Only had one order with Joe and it turned out great. 1 Male Motoro Ray, no issues and the rays is eating like a pig.

[ShadowStryder]

OK I talked with Joe and he was very understanding and we worked out a compromise and I am happy with the end result. I just hope that no more fish die. I was nit picking about the sizes they were smaller than advertized but when you are agravated everything seems to be wrong. I will do buisness with Joe again. Sorry for jumping the gun and writing the thread yesterday and not talking with Joe before.

The big thing is you manned up and apologized for not talking to him first.
Glad things turned out alright!

[Camphilophus]

don't buy arowana from them unless you want fish with egg sacs still attached to them.

[DRgrits]

I have not ordered from Joe yet but I probably soon will. I have also owned a couple of shops and there is a BIG difference between alfs and an outfit like Joe's. His price's look exceptional and you can't expect a week long guarantee.Your LFS has to maintain a storefront which adds to costs. It usually has other goods to help cover this but with a little higher fish cost you can have a longer guarantee.Its hard to have it both ways.Generally, low cost= shorter guarantee .Higher cost =longer guarantee.

[bbrtmad]

Great people to order from. Got my rays both in great shape eating right away and very active. will be ordering again in the future.

[abortedsoul]

My ray from TDF arrived fairly skinny (but still thick enough to ship relatively safely, IMO) but began eating later on the same night that he showed up. The ray did, however, have fish lice. Also, I ordered several different varieties of plants, and they all came in very nice condition. I have QT'd the plants for about a week and a half or so now, and there seem to be no problems with them so far, and they are growing beautifully.

The prices were right, but I am a bit sour because of the fairly large swarm of fish lice that were all over my ray, right out of the bag. All-in-all I would order from them again, but I would be careful not to buy any single very expensive fish, but would rather stick to a large purchase of many water plants / moderately expensive fish.

Hope this helped.

-Matt