Ive ordered from a few places and up to now no real problems. I had a gar damaged in transit, but full recovery has been made. The place Ive used most is Trimar, its only about 60 miles away from me but up to recently transport was an issue. Ive since been down there and all looks good. I hear what you are saying though it is a bit of a gamble. Trouble is if I want to expand to rarer more unusual fish i could be waiting a lifetime for something to turn up in a lfs near me. I know I could drive round the country, but that seems a little random.