I ordered a tigrinus catfish from Ichiban Tropical.
First delivery attempt fish was warm - but showed up rotting in the bag 30 minutes late.
Second attempt (thanks JoJo for being cool enough to just replace and ship a fish at your cost) the fish was delivered FIVE AND A HALF HOURS LATE!
The fish was alive, but was swimming strangely, and breathing very hard.
I floated him for 15 minutes, then poured out most of the water (but not so much that he showed any stress over it) and dripped acclimated him for an additional 30 minutes - during which time he seemed to be improving.
After adding him to the tank (cycled, water change the previous day, running an eheim for filtration) he started swimming constantly, running into everything and continuing to breath hard. This quickly deteriorated into stops where he would be vertical or upside down just lying there.
To make matters worse, on the same day UPS beat FedEx's deadline to deliver a kitty tshirt for a roommate of mine.
Realizing how big FedEx is, and the fact that they insure every package for $100 per pound, I figure that they will probably be understanding and reimburse me.
The guy that answered the phone basically cut me off, and told me that he was sorry, but that FedEx doesnt ship live animals. What a joke. You are the only company that ships live fish from any of the major online stores. Multi million dollar international stores are shipping fish through you and you have the guts to tell me that you dont ship live animals?
Im enraged. I dont get why people dont just ship with UPS. Ive never had a DOA with UPS - and Fedex has always caused problems.
I had fish shipped this winter and they came flat rate USPS and showed up alive and well - no fatalities.
Im sorry, if the mods need to move or delete this, that is fine.
Im very frustrated and I need to get the word out about this. The more people hear about how lousy FedEx is the better the chance that something will change.
First delivery attempt fish was warm - but showed up rotting in the bag 30 minutes late.
Second attempt (thanks JoJo for being cool enough to just replace and ship a fish at your cost) the fish was delivered FIVE AND A HALF HOURS LATE!
The fish was alive, but was swimming strangely, and breathing very hard.
I floated him for 15 minutes, then poured out most of the water (but not so much that he showed any stress over it) and dripped acclimated him for an additional 30 minutes - during which time he seemed to be improving.
After adding him to the tank (cycled, water change the previous day, running an eheim for filtration) he started swimming constantly, running into everything and continuing to breath hard. This quickly deteriorated into stops where he would be vertical or upside down just lying there.
To make matters worse, on the same day UPS beat FedEx's deadline to deliver a kitty tshirt for a roommate of mine.
Realizing how big FedEx is, and the fact that they insure every package for $100 per pound, I figure that they will probably be understanding and reimburse me.
The guy that answered the phone basically cut me off, and told me that he was sorry, but that FedEx doesnt ship live animals. What a joke. You are the only company that ships live fish from any of the major online stores. Multi million dollar international stores are shipping fish through you and you have the guts to tell me that you dont ship live animals?
Im enraged. I dont get why people dont just ship with UPS. Ive never had a DOA with UPS - and Fedex has always caused problems.
I had fish shipped this winter and they came flat rate USPS and showed up alive and well - no fatalities.
Im sorry, if the mods need to move or delete this, that is fine.
Im very frustrated and I need to get the word out about this. The more people hear about how lousy FedEx is the better the chance that something will change.
