I bought a brand new Eheim 2217 yesterday. Managed to set it up without any problems. Primed it properly and had I running in no time. I left it running and went to bed, woke up in the middle of the night to a loud clanking noise and a slight smell of burnt plastic. Immediately the canister came to mind. I checked it out and turns out the damn thing broke. The magnet part where the impeller goes was cracked in multiple pieces. I thought maybe some substrate got caught in there but i checked and there was no trace of any. Completely stumped, do you guys have any suggestions as to how this could of happened? Also would eheim possibly help me out in this situation or am i out of luck
On an other note, i have been trying to contact eheim customer support but have had no luck. Called, left messages, and emails but not a single response yet.
On an other note, i have been trying to contact eheim customer support but have had no luck. Called, left messages, and emails but not a single response yet.