It's been 27 days since I've placed my order with him, and it's still not completed.
The short story:
Friends and I went in and bought some apistos from dave - to save on shipping.
Order finally arrives, I'm short a pair, and I had some DOA's. I mentioned this to dave the day I got them in the mail. He said that if I paid shipping, I could get my pair and the DOA's replace. I didn't find this fair, as part of my order was missing. When I told him this, he tells me he'll take care of it. I asked him each week, if the fish were going to be shipped. The response I got 2 weeks ago was that he was out of town. The response last week (weds) was that I should be getting them (last week). When I mentioned that I didn't get them on saturday, I was told that they would ship out today and I was again asked to pay shipping for them. I forwarded the email he had sent me prior saying that he was 'taking care of it' and that I wasn't responsible for shipping. So, he told me to watch the mail for them all last week, only to find out that he didn't ship them at all. I waited for the mail each day, as the past week has been rather chilly here.
By now, I'm a bit PO'd. I wrote a email with some attitude, and he wrote me back saying that him and I were done talking. Done talking? he owes me fish or a refund - and I told him that. I've gotten no response since then.
I cut off some holiday plans on friday and saturday afternoons awaiting the potential arrival of the fish - because I didn't want them sitting in the cold.
I'm not here simply to skew the picture to make him look bad. I'm here to share my experience. I am certain that communication is playing a part here. I would email him, and not get a response for a couple days. Then when I do get a response, it was typically a sentence fragment that left me with a *huh* look on my face.
I've been in contact with him for almost a month now, most of that trying to get this last part resolved.
I was told that extra female A. Cacatuoides Triple Reds were $14 each (and I wanted 2 extra). Odd, because a pair costs $16 - something about females were hard to come by right now. Fine. I asked if I should send paypal payment again, for $4 (to complete the 3rd and forth pair). He said "HAHAHAHAH Naw man since you are so Handsome and like I said I got extra males Ill just throw a couple in"
I'm not sure what to make of that.
I've started the Paypal dispute process. He said he shipped the "Two pairs and two fish is 3 pairs which is what it shows on the paypal payment-two pairs of A cacatuoides triple reds, with 2 extra females" and he's indicating in the dispute that I acknowledged receiving the 2 extra females. That is a lie - and that doesn't sit kindly with me. If I was sent 3 pair, then why was I charged $16 x2 (for pairs) and $14 x2 (for females)?
Now, in the dispute log, he's only referring to the invoice, and saying that the 2 males weren't on it, thus weren't ordered, and not paid for - and that everything has been shipped.
I don't know who this dave guy thinks he is, but I'm not sure that he should be talking to anyone the way he responded to me today:
I had placed a Paypal claim, and after a couple days of no return communication on dave's part, I escalated the claim. Paypal's automated system denied my claim instantly (seemed like a scripting error, and I've written paypal regarding it). Here's the response I got from good ol dave:
David Soares <apistodave@bendcable.com> wrote:
From: "David Soares" <apistodave@bendcable.com>
To: <me>
Subject:
Date: Sun, 2 Dec 2007 19:43:53 -0800
Did you learn anything a**ho**its important, if you learn, you wont f*** up again. If you keep f***ing up you need to change something.
The short story:
Friends and I went in and bought some apistos from dave - to save on shipping.
Order finally arrives, I'm short a pair, and I had some DOA's. I mentioned this to dave the day I got them in the mail. He said that if I paid shipping, I could get my pair and the DOA's replace. I didn't find this fair, as part of my order was missing. When I told him this, he tells me he'll take care of it. I asked him each week, if the fish were going to be shipped. The response I got 2 weeks ago was that he was out of town. The response last week (weds) was that I should be getting them (last week). When I mentioned that I didn't get them on saturday, I was told that they would ship out today and I was again asked to pay shipping for them. I forwarded the email he had sent me prior saying that he was 'taking care of it' and that I wasn't responsible for shipping. So, he told me to watch the mail for them all last week, only to find out that he didn't ship them at all. I waited for the mail each day, as the past week has been rather chilly here.
By now, I'm a bit PO'd. I wrote a email with some attitude, and he wrote me back saying that him and I were done talking. Done talking? he owes me fish or a refund - and I told him that. I've gotten no response since then.
I cut off some holiday plans on friday and saturday afternoons awaiting the potential arrival of the fish - because I didn't want them sitting in the cold.
I'm not here simply to skew the picture to make him look bad. I'm here to share my experience. I am certain that communication is playing a part here. I would email him, and not get a response for a couple days. Then when I do get a response, it was typically a sentence fragment that left me with a *huh* look on my face.
I've been in contact with him for almost a month now, most of that trying to get this last part resolved.
I was told that extra female A. Cacatuoides Triple Reds were $14 each (and I wanted 2 extra). Odd, because a pair costs $16 - something about females were hard to come by right now. Fine. I asked if I should send paypal payment again, for $4 (to complete the 3rd and forth pair). He said "HAHAHAHAH Naw man since you are so Handsome and like I said I got extra males Ill just throw a couple in"
I'm not sure what to make of that.
I've started the Paypal dispute process. He said he shipped the "Two pairs and two fish is 3 pairs which is what it shows on the paypal payment-two pairs of A cacatuoides triple reds, with 2 extra females" and he's indicating in the dispute that I acknowledged receiving the 2 extra females. That is a lie - and that doesn't sit kindly with me. If I was sent 3 pair, then why was I charged $16 x2 (for pairs) and $14 x2 (for females)?
Now, in the dispute log, he's only referring to the invoice, and saying that the 2 males weren't on it, thus weren't ordered, and not paid for - and that everything has been shipped.
I don't know who this dave guy thinks he is, but I'm not sure that he should be talking to anyone the way he responded to me today:
I had placed a Paypal claim, and after a couple days of no return communication on dave's part, I escalated the claim. Paypal's automated system denied my claim instantly (seemed like a scripting error, and I've written paypal regarding it). Here's the response I got from good ol dave:
David Soares <apistodave@bendcable.com> wrote:
From: "David Soares" <apistodave@bendcable.com>
To: <me>
Subject:
Date: Sun, 2 Dec 2007 19:43:53 -0800
Did you learn anything a**ho**its important, if you learn, you wont f*** up again. If you keep f***ing up you need to change something.
I am in washington and that is why I asked. I also ALMOST bought some apistos, but something he said sounded too good to be true. After reading this, I am 100% positive it was.