with all the competing products being priced competitively I really feel that service makes the difference. here is my aqueon story: I won a 950 unit on eBay for under $20 including shipping to Alaska! after getting my pump I noticed it seemed to "rattle" I contacted aqueon's customer service and he quickly sent me out some new bushings to see if that helped. when I told him it didn't he then sent me out a brand new unit! I don't know if any of you have similar experiences with this company or others but that is the way to win life long customers!
aqueon
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Thats good for you. I havnt had any problems with aqueon products, but never used one of their pumps. Congrats
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Sent from my iPad using MonsterAquariaNetwork app
My aqueon heater had water in it the first day. I contacted customer support and they said its not normal so they sent me a new one. My new one still has a ton of water in it so i contacted them again. They sent me another one which got water in it again lol. I threw it away since it was pretty dangerous.
for the price/quality I find them to do a decent job... my titanium def outdoes their heaters.. but for a "average hobbyist" I find their products and service to be above average... as the old adage goes. you get what you pay for... I like them for back-ups ect... but I've had to replace a few of their products ( lifetime warranty is great but if it frys/icepops your stock... not so great)
I don't trust them for my "main components" but they are cheap and decent enough I do keep a few of their heaters/filters around as back-ups.
I don't trust them for my "main components" but they are cheap and decent enough I do keep a few of their heaters/filters around as back-ups.