Small water volume, easy to spike in Ammonia.. a bit over stocked depending on fish sizes..
Could be the Jardini, they can be aggressive towards rays..
Water quality can be 'excellent' when you test it, only because you've allowed a few hours for the ammonia spike to filter itself out.. Often times, people will experience ammonia spikes right after feeding, test the water hours later, and assume their never was an ammonia spike. Ammonia is extremely lethal and the #1 killer of all fish.
Most rays come in with parasites, unless you worked with a quality vendor.. Try Metrodazinole or Praziquentil..