well i ordered a fire eel from liveaquaria they were onsale so i figured why not ive been wanting one seems like a good time to do it. it came via fed ex next day packaged nicely in a Styrofoam cooler packed with packing peanuts and one 3 to 4 inch cool pack and the eel was in a back maybe 8 inches long. to my surprise it was dead, no doubt from heat as inside the box was so hot i could feel the hot air coming out as i opened the box. contacted liveaquaria and another was sent as a replacement, after haggling about them wanting me to pay shipping again. well i talked them into it after all i had payed for an item that i hadn't received alive. the next one came about four days later !...the same way dead baked to death. they blamed it on fed ex and come to find out they had only shipped it the day before. so i contacted them again and they refunded my money and i was stuck with overnight shipping charges on a eel that still isnt swimming in my tank. has anyone else had this happen i was under the impression that liveaquaria was a good company to deal with. is this an isolated case or what?
fire eel doa
- Thread starter sdavis76
- Start date
liveaquaria is top notch, ive had a 15" shark shipped to me from them in perfect condition as well as some nice live rock in the past.
Sorry fOr you current loses though 
I tend to not order during the summer when its really hot out. Even with a cold pack it can still get really hot. Sorry you've lost 2 hope third time's a charm
Exactly, I don't order fish online in the summer or winter months. I always wait for spring/fall when ordering fish so they don't come baked or frozen.