Ok, I'm going to start with, yes, I do work for Petco. I am the aquatics Specialist. Yes, sometimes our feeders do get sick. When they do, we treat them. While they are being treated, we do NOT sell them. Just because this poor example of a Petco did you wrong, don't blame all Petcos. Your Petco obviously has a crappy staff. Not all of them do. To say all Petcos are bad is crap. If yours sucks, by all means, do NOT shop there, but don't take it to mean that all of them are bad. You had every right to bring back all of those fish, and you should have. You have a 15 day "warranty" on all freshwater fish. They absolutely should have been more respectful when you called. Any and all customer complaints that are made to corporate through e-mail are forwarded to the stores, so your complaint will be seen. I personally feed my Bichirs feeders from our store as treats every couple of weeks, because I know that our feeders are healthy and if they are not, then they are not sold to anyone. I know that I am babbling, but moral is, treat each store individually. They are all different, and it offends the hell out of me when people group MY Petco in with crappy ones that provide bad service and worse fish.