Follow up. I had an issue with my new photometer. It is still an on-going issue.
My readings were very low or 0ppm. I made repeated calls to technical support who always turned it back on me - and faulting my technique. How could I get a reading of 19 ppm on the old photometer, and 0ppm on the new one? To vindicate myself, I ordered a second one of these
On April 4 I got the second HI9678. I tested using all three photometers and got 10.1 and 10.5 readings (accuracy is +/- 5ppm) and got a 0ppm on the defective HI97728 (accuracy is supposedly .5ppm +/- 10% of the reading). Of course, I called tech support again, and they sent me a label to send it back so they could check it out.
April 15 - received word that they checked the calibration and found no issues with the calibration. Of course, I whined about it. They offered to refund my money, but I want the unit if it works like it is supposed to.
April 22 - tech said he could ask a chemist to make a nitrate standard to check the photometer (why didn't they do it when I sent it back?)
Today - I received word that my photometer and another photometer they checked with the made up nitrate standard "both read the standard lower than expected" DUH...that's what I've been communicating to them for over a month.
A ticket has been generated to report the problem to HANNA's factory in Romania.
If the HI97728 worked properly, it would be a great tool for fish keepers wanting to keep nitrates low. It measures nitrate levels between 1 - 30 ppm with an accuracy of .5ppm +/- 10% of the reading, compared with the HI96786 which measures nitrates from 0 - 100 ppm with a +/- 5ppm accuracy. So a 0ppm reading on both photometers could actually be .5ppm on one photometer, but up to 5ppm on the other one.
They really need to take the units off the market until they find the problem and correct it. After all, what good is a defective photometer that gives a reading of .3ppm when the actual nitrate level is somewhere between 19 - 24 ppm?