DB junkie;2592760; said:
Man that blows. I have went through this bullshibby time and time again. The ones around this barren cornfield only allow pricematching of thier own site. HAS to be from the Petsmart site.
Here is a copy of the email that was sent to me. I am going to print this and take it to the store with me.
Dear Rob,
Thank you for writing to us with your questions about our pricing.
We believe that our everyday prices remain very competitive. However,
occasional price increases are unavoidable, as they help us to keep pace
with rising costs to purchase, produce, and deliver items to our stores.
We believe that our everyday prices on all items are very competitive.
We do have a Low Price Guarantee, so you can be assured of getting the
most competitive price on all of our items. If you see the exact same
item published on a competitor's web site for less, please let us know
and we will be happy to match that price for you. Price matching cannot
be honored for clearance or closeout merchandise. We do apologize for
any inconvenience this may cause you. We want you to know, we
appreciate our business relationship with you, and we look forward to
many years of serving you.
If you have any further questions or concerns then please contact our
customer service on 1-888-839-9638
Sincerely,
Karen
PetSmart.com Customer Care
Original Message Follows:
------------------------
To:
customercare@petsmart.com
From:
Subject: Product Suggestion or Question
Order Number:
Name:
Phone Number:
Wrote: I am wondering why prices on fish supplies such as food and
heaters went up 30-50%? The Hikari Cichlid Bio-Gold 8.8 oz bag went
from 8.99 to 19.99 online, that seems a bit outrageous to me. The
stealth heaters also went up drastically in price.
Petsmart.com used to have competitive prices with online dealers such as
Foster and Smith or Big Al's. So I would price match your website at
your stores. Now I won't be buying from Petsmart anymore unless you go
to your old prices.
I would appreciate an answer. Sincerely, Rob
