I agree. Great Customer service. FYI, if placing a live fish order be sure to verify that they are going to send you all the fish you ordered. I had an experience in which I placed an order because they finally got in silver aros so I ordered them plus some additional (clown knife, pbass, lima shovelnose...). When my order arrive the next day there were no aros. I called them and they told me that they had ich and did not feel comfortable about shipping them. understandable but if I knew they weren't going to ship them I would have held off on my order. All the other fish were in excellent condition and are still alive today. It worked out however, they gave me free shipping on my next live fish order ($24.99 value).