Recent customer water test: Medical Miracle.

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ewurm

Aimara
MFK Member
Jan 27, 2006
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A customer called the store I work at and said his Koi were sick. He described the problem, and I guessed it was parasitic in nature. I told him to bring in a water sample, as disease can be caused by stress from poor water quality. He did exactly that.

The tank was a 300 gal winter holdover tank for his Koi. He said he had a canister type filter. Here is what I tested his water at:

Ammonia: Above test limits. Somewhere considerably above 5mg/l .

Nitrite: ZERO

Nitrate: Off the Charts. Somewhere above 80 mg/l

pH: 5.0

I retested everything again, just to be sure I didn't screw it up. Results were the same.

I explained to him that the presence of so much ammonia and zero nitrite means that his biofilter was not converting ammonia at all. I had him desribe the filter, and it was basically a pool filter with a bag full of zeolite and carbon. That's it. I then explained to him the different kinds of filtration and explained how this type of filter only provides chemical filtration. Once the zeolite and carbon are saturated with waste, the filter stops working. Then the remaining waste lowers the pH and causes ammonia to build up. With no biofilter, he was screwed. In addition, when the pH drops below a certain point, the ammonia is converted into ammonium and the chem filter releases all of this back into the system.

Needless to say, if he wanted these fish to live he needed emergency procedures. I told him to do 25% water changes daily to get the pH back up, and replace the carbon and zeolite. I would have suggested a higher volume of water change, but that might alter the pH so much that the ammonium would convert back to ammonia, and the ph swing combined with the ammonia would kill his fish. I told him to dose with three times recommended prime, and get a biofilter going. I recommended a bunch of sponge filters to get things going.

After all this, the customer decided on the bandaid fix. He bought some more carbon and zeolite, and some quick cure to take care of the disease. Hopefully he was going to do the water changes, but history suggests this may not happen. Sometimes the fish store job can be very dissapointing. This person had hundreds of dollars worth of Koi, but wasn't willing to spend the money to take care of them properly. It was amazing that the fish were still alive when he came in.

Well, let's have the WTF comments, and also any additional advice you might have given that surely would have been ignored.
 
Well, even if he doesn't fully do what is needed, you tried and did everything that you could. You should be proud either way. :headbang2 :headbang2
 
good job...
 
dovii88;767055; said:
good job...

Well thanks to both of you, I thought I explained things in a manner the customer could appreciate. I just wish i could make customers appreciate their fish the way they appreciate their dog.

I am sure this guy wouldn't put his dog in a kennel for four months and let it sit in crap.
 
you should be allowed to take their fish.
and cockpunch them
 
You’re just a sales person trying to make a buck

I could never have a job where i had to interact with people

This is what I would do next time someone like this shows up pullout the miracle cure (bottle of RO water) and charge him $100 for it

Or start a winter fish kennel $$$
 
lemcc;767493; said:
You’re just a sales person trying to make a buck

I could never have a job where i had to interact with people

This is what I would do next time someone like this shows up pullout the miracle cure (bottle of RO water) and charge him $100 for it

Or start a winter fish kennel $$$

?? We are not paid on commission. If the guy didn't need to do anything, I would have told him so. I could care less what they buy, I am more concerned with the level of care people give their fish. I firmly believe that a good percentage of people who keep fish have no business keeping fish. It is especially evident in people who come in dressed like slobs, completely unkept. If they don't even bother taking care of themselves, you know they don't put forth the effort necessary to keep healthy fish.
 
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