Whats your worst online vendor experience?
- Thread starter isde02
- Start date
I'm going through one now, after being quoted on a price I paid a day later and didn't hear anything back. I found a way to contact the vendor a week later and received my fish doa the next day. The vendor promised to replace the fish the following week, which never happened. Then I was told the fish was being sent to arrive yesterday, which it didn't. So I tried to contact the vendor again to confirm that the fish was sent, and no answer. From now on, I'm sticking with vendors I'm familiar with.
+1
But since the op would rather we didnt I'll respect that and just say that a certain large reptile company out of Florida that I used to do business with on a fairly regular basis (once every two to three months due to my job) has had their quality drop off to a large degree both in customer service as well as healthy animals to the point that I will not even order from them. I've had problems such as getting the wrong shipment several times (one time a box full of HOT inverts when I was expecting turtles), multiple doas, sickly animals covered with parasites (ticks and mites), horrible packing (frozen food with live reptiles/inverts), with an ever worsening attitude from customer service when there is a problem. Now when they first started out they were great and in full disclosure I haven't gotten anything from them since 2008 since that was such a horrible experience. So maybe they have improved since then but I'm not willing to risk it.
But since the op would rather we didnt I'll respect that and just say that a certain large reptile company out of Florida that I used to do business with on a fairly regular basis (once every two to three months due to my job) has had their quality drop off to a large degree both in customer service as well as healthy animals to the point that I will not even order from them. I've had problems such as getting the wrong shipment several times (one time a box full of HOT inverts when I was expecting turtles), multiple doas, sickly animals covered with parasites (ticks and mites), horrible packing (frozen food with live reptiles/inverts), with an ever worsening attitude from customer service when there is a problem. Now when they first started out they were great and in full disclosure I haven't gotten anything from them since 2008 since that was such a horrible experience. So maybe they have improved since then but I'm not willing to risk it.
Well the reason being is because the vendor I'm going through this with is a vendor on the site. I'm not trying to roast anyone or anything, and if it comes to that I will put the persons name out.
Will you please PM me the name of this company? I'm ordering turtles soon and do NOT want this if it can be avoided. Thank in advance.
Sadly if you mention any names you will have a herd of drama queens here in no time telling you the vendors are right no matter what and it's all your fault. They gotta work overtime for that 20% discount lol
Worst experience I had was when I bought a very expensive and "perfectly healthy" cichlid and got a low quality sick fish instead that infested my whole stock with lymphocystis. I had to bleach everything including all my equipment and start from scratch. Over $500 worth of fish all infected with an incurable disease. Needless to say the seller acted like he didn't know and didn't refund anything, didn't even apologize. I just hope for the sake of other buyers that the rest of his stock never came in contact with the sick fish before he sold it to me.
Then this time when I ordered a group of 8 cichlids (same species) and 4 of them were DOA. Ordered 4 more and 2 were DOA. Ordered the last 2 (all this time I was trying to get a female) and luckily I got one female and a dead male lol, thanks god they refunded all the DOA except for the last one cuz I didn't even bother, but I had to pay shipping 3 times. First and last time I bought anything from them.
I don't care though because thanks to these experiences I learned 2 valuable lessons: ALWAYS quarantine any new fish no matter how healthy it looks or where it comes from (even from your best friend), and ALWAYS use a credit card to fund your paypal transactions lol, that's the only way you'll ever have a chance to win a dispute.
I bought 6 red head geos from a vendor here on mfk. He lives about 20 miles away from me so I picked them up myself.
They were advertised at 2-2.5" each. When I got there, they were so tiny. They were actually 1" each when I measured them. I was pretty pissed. I was looking for red head geos for a long time, so I bought them anyway. But I hate how some vendors seriously overstate the size of their fish. If they were 2-2.5" as advertised, I could've kept them in my community tank, but I had to set up a new tank for them because they were smaller. There's one vendor here who I see overestimates the size of his fish all the time by a lot. Pm me and I'll tell you who it is.
They were advertised at 2-2.5" each. When I got there, they were so tiny. They were actually 1" each when I measured them. I was pretty pissed. I was looking for red head geos for a long time, so I bought them anyway. But I hate how some vendors seriously overstate the size of their fish. If they were 2-2.5" as advertised, I could've kept them in my community tank, but I had to set up a new tank for them because they were smaller. There's one vendor here who I see overestimates the size of his fish all the time by a lot. Pm me and I'll tell you who it is.