Over the past few weeks-month we have lost a few fish, we didnt know why so we brought a sample of the tank water to Petsmart. They tested the water and our pH was low, the hardness levels were low and the Nitrates were high. We bought Prime and pH up and used that in the water. We tested it again a few days later. Nothing changed. We then did a 20-25% water change. Tested the water again. Nothing changed. We added Prime. Waited 2 days. Added pH up. Waited a few days, tested it again...nothing changed. When we did the water change, we also changed the carbon filters hoping to fix the water hardness levels. The general hardness is at 30. The carbonate hardness is between 0-40. The pH is at 6.5, nitrites are at 0 and the nitrates are at 200. I use the API 5 in 1 test strips. What can we do to fix the tank? Help us!! Pleaseee!