I once had to talk a female customer out of suicide right there in the store. No joke.
All of her crabs died and she was hysterical threatening suicide right there on the floor.
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Also had a customer get bittin on the hand by a hermit crab after I told her not to put it in her hand like that. She screamed and cried for help. All of the customers from all over the store came over to see what was happening. And I was just standing there with my arms crossed. She had it coming. I eventually got it off. I got written statements from witnesses stating how she was an idiot drama queen crying for attention.
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I also had customer get into a fight with me because he thought I was racist. He was 5th in line for help. He thought he should have gotten helped first. I told him that he was fifth in line so he was going to helped 5th. He told me he was standing there before everyone (wich he wasnt). When I told him I didnt see him he said," What!? You dont see this COLOR?" I told him I wasnt the one who was racist...He came back later that day and dumped oil in our pond killing all of our fish.
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I also had a customer come in one time grab a trash can, stick it in the middle of the floor, drop trow and crap in it. It was a big one too.
I grabbed one of my managers handed him a glove and said, " This is why you get paid the big bucks. It's all yours."
I have plenty of stories. These were just SOME of the ones before I became Manager.