A study has shown that the thing people hate the most about waiting is not knowing how long they have to wait. If they told you that you would be waiting 20 minutes, etc, then you would find that more acceptable and be able to make a decision right there whether or not you want to wait. 
thats just good public relations, but most companies couldnt care less.
thats just good public relations, but most companies couldnt care less.
