I have always had issues with IP's and Ich when buying online. I have been able to heal the fish 95% of the time. I just don't order online anymore. I prefer being able to see the fish I buy. I have a place near me that does special orders with no obligation to buy so it is worth the extra money to go through them sometimes it takes a while though.
Not to contradict myself but I did try and go through petzonesd only because they had red spotted severum for $12 and I just could not pass it up. Around me they are $40 -$60 when available. weather kept them from shipping for about a month so I canceled the order. They were very nice and refunded my money. they are a little slow on communication that was the only down fall. But even then I had I was preparing myself for a battle with IP or Ich.
Not to contradict myself but I did try and go through petzonesd only because they had red spotted severum for $12 and I just could not pass it up. Around me they are $40 -$60 when available. weather kept them from shipping for about a month so I canceled the order. They were very nice and refunded my money. they are a little slow on communication that was the only down fall. But even then I had I was preparing myself for a battle with IP or Ich.