Affordable Aquatic Supplies

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screaminleeman

screaminleeman

Jack Dempsey
MFK Member
Nov 27, 2009
1,445
10
38
Westminster, MD
I need advice.

I have been desperately looking for an online vendor that sells New Life Spectrum pellets in the bucket sized containers since the fish supply store that I have done business stopped carrying NLS after the price increase.

I ordered from Affordable Aquatic Supply (In Samford, CT.) on 10-8-2014 via my mastercard. I received an order confirmation via e-mail as well as a detailed invoice with receipt.

I have not received a shipment notification at this point. I first attempted to contact the sales staff via e-mail Tuesday 10-14-2015 inquiring of the status of the order. I did not get any response.

I tried again Wednesday this time both via E-mail and telephone, again both unanswered. Yesterday I sent the inquiry stating my displeasure at the failure to respond two consecutive days to a customers inquiry. There was no reply again this morning.

My question is, do I call my credit card company TODAY, and have the charge reversed, or try to give them couple more days before doing so.

I know now, they are rated "F" by the better business bureau. I sure wish I knew a reputable vendor that sold NLS in bulk!
 
As for the NLS in the bucket, a couple of years back I believe I bought it off amazon. So maybe try that.

If I was in your situation, I would give them to the beginning of next week and if I still had not heard anything then I would contact my credit card company - BUT make sure you know the time limit for having the charge reversed. I doubt you are close to the deadline, but just double check.
 
Amazon.com, kensfish.com. never got any problems.

Sent from my SM-G900T using MonsterAquariaNetwork App
 
Why mess with email? Call them.
 
id call the credit card company now.
 
Well for fun I emailed them and included a link to this post. I suggested they do some damage control and that it has changed my feelings about ordering from them.

I think all of us should let them know the power of a forum like this and let them know we would like to see this resolved. :thumbsup:
 
DMD123 said:
Well for fun I emailed them and included a link to this post. I suggested they do some damage control and that it has changed my feelings about ordering from them.

I think all of us should let them know the power of a forum like this and let them know we would like to see this resolved. :thumbsup:
Click to expand...

i just did the same. that would awesome if they emailed the op tomorrow.
 
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