what is your source water like? I dont' dose calcium for them as I have naturally moderately hard water. Most snails you feed a calcium rich diet to but that obviously doesn't work with these guys, lol.
You will notice shell erosion if they are in soft water so it would be best to keep them in moderately hard water to hard water to prevent this. If you need to buffer up your hardness, using holey rock, limestone, or crushed coral are some easy ways of doing so...or somethiing like substrates for african cichlids.