Awful customer service at florida driftwood inc.
I placed an order with Florida driftwood inc on 25 Mar 07 for 3 florida flag fish and 15 amano shrimp. On
3/27/07 I called them to see how they would ship them. The Rep told me that they ship usps 2day shipping,
but the package should arrive in 1 day since we are both in Fl but thats no guaranteed.
I then asked him if my package arrives in 2 days in they are all dead would I get them replaced. He
informed that they do not replace or give refunds but not to worry they should be their in 1 day. At that time I told him that I don't feel comfortable with your shipping methods and I want to cancel my order. He informed me that he could not cancel over the phone I would have to email him a cancelation request.
So on 3/27/07 @1300 I emailed him the cancelation request 2hrs later @1500 he emailed me back so that the order had already shipped. 2 days later I get the fish and shrimp. I recieved 3 flag fish and only 5 out of the 15 amano shrimp I ordered. I called the Rep to tell him that he made a mistake with the order.
He informed me that he shipped 15 amano shrimp. So after 10 min of going back in fourth I told him that we have 3 options
1. refund me the money for the ten shrimp
2. Replace the ten shrimp
3. Report you to my credit card company
He said and I quote, "I guess you will have to report me to your credit card company".
Please learn from my mistake.
I placed an order with Florida driftwood inc on 25 Mar 07 for 3 florida flag fish and 15 amano shrimp. On
3/27/07 I called them to see how they would ship them. The Rep told me that they ship usps 2day shipping,
but the package should arrive in 1 day since we are both in Fl but thats no guaranteed.
I then asked him if my package arrives in 2 days in they are all dead would I get them replaced. He
informed that they do not replace or give refunds but not to worry they should be their in 1 day. At that time I told him that I don't feel comfortable with your shipping methods and I want to cancel my order. He informed me that he could not cancel over the phone I would have to email him a cancelation request.
So on 3/27/07 @1300 I emailed him the cancelation request 2hrs later @1500 he emailed me back so that the order had already shipped. 2 days later I get the fish and shrimp. I recieved 3 flag fish and only 5 out of the 15 amano shrimp I ordered. I called the Rep to tell him that he made a mistake with the order.
He informed me that he shipped 15 amano shrimp. So after 10 min of going back in fourth I told him that we have 3 options
1. refund me the money for the ten shrimp
2. Replace the ten shrimp
3. Report you to my credit card company
He said and I quote, "I guess you will have to report me to your credit card company".
Please learn from my mistake.
