I’d be getting some legal advice to check you actually are legally obligated to pay off the debt from the previous companies mistake, it seems a bit dodgy to me.
Is there some kind of consumer advice hotline you can call? I wouldn’t get a lawyer as it would most likely cost more for their fees than the debt itself.
I will be looking further into it no doubt about that. Like I said earlier a lot of it is my own stupid fault. I mistakenly put my complete trust in the energy companies to such a point that I never even used to log into my account to check my proper usage or whether I was in debit or credit or not. I was oblivious to the mess unfolding.
They set my monthly direct debit and it came out of my account every month like clockwork. I mean what can go wrong with a professional energy company who prides themselves on looking after their customers, lol.
Since I got my smart meter I've been thoroughly checking everything. It's brilliant, it tells you absolutely everything about your current, and historical usage. I'm also logging into my account regularly now just to check that everything is ok.
One thing that has come to my attention though, worryingly, is that all these energy supplier figures are computer generated. I naively thought that actual human beings were checking customers accounts, and updating figures and flagging potential problems etc etc.
And some of these figures on my account just don't make sense to me. As an example, when I first became aware of all this mess my account showed I was a couple of grand in debit. I logged in earlier and it now says I'm £1500 in CREDIT!!!
Of course it is wrong, computer error maybe. So if the computer has made an error there, what's to say the computer's got it all wrong from the very start!! One way or another, it's all going to unravel.
But for now, moving forward, I have complete control of it all. I know exactly what I'm using, we've already made a lot of changes and our consumption is down considerably.