CRACKED FOR LIFE..!! HELP

  • We are currently upgrading MFK. thanks! -neo

Camp1320

Feeder Fish
MFK Member
Mar 2, 2006
15
0
0
48
so Cal 818
hey everyone my 240gallon CLEAR FOR LIFE cracked in 7 differnt places. all small streess cracks. I dont mine buying a new tank especially if it was my fault just princapal.
I bought them for the warranty they offer. the tank is 3 years old

first they ask what i hit it with?? i was like huh..? are you serious.?? If i hit it with something i wouldnt be calling you guys.

then they said something hit it. I told them no the cracks are from the inside out. then they told me on the rocks in your tank hit them. i was like your kidding me right .? my tank is bare only sand.

Then the guy sayd you must have accidently hit i with your hand or something. I was like seriously 1/2 acylic you have to hit the darn thing very very hard and hit it with blunt force to make a crack like that. and in that case you will see markings of impact. This is just nice clean cracks.

then i told him there was 7 of them all in different areas of the tank.

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after all this and emails and phone conversations Clearforlife says oh we dont waranty the acylic because we dont make it. We only warranty workmanship.
If you want it warrantied we have to cut it out and send it to the labatory to have them x ray and inspect it to see what it was.

So we cut the tank up and if they say it was my fault im **** out of luck?? the guy at clear for life say pretty much.

Advance Aqua Tanks offers a Lifetime Warranty on all our ClearforLife™ aquariums. What does that mean? Simply this: We stand behind our product 100 percent. Our continuing goal is to manufacture the finest acrylic aquariums and systems available. We support that quality with value and service.




We feel that acrylic makes a better aquarium. Acrylic aquariums are brighter, lighter and stronger than glass tanks. Each Clear-forLife™ aquarium is handmade using top grade materials, precision manufacturing processes, and the latest technological advances. Each seam is actually a chemical bond that "welds" the pieces together there are no bubbles so there are no leaks. Attention to detail, such as rounded safety corners, make each Advance Aqua Tanks product a superior choice.




How do we compare? We offer the highest quality at truly competitive prices. We provide tanks that are easy to set up, easy to maintain, and that offer long life. Best of all, we price our products to guarantee our customers receive top value.




In order to give our customers the best value, we also provide exemplary service, from initial workmanship to ongoing customer support. Foremost, all our ClearforLife™ aquariums come with a Lifetime Warranty against leakage. We also offer a wide variety of tanks you can choose from several standard and specialty styles and sizes, and we build custom tanks. In order to satisfy our customers' demands, we offer an extensive line of highquality aquarium accessories, such as filtration systems, lighting fixtures and stands
 
seems like they only protect against "leakage" that sux, thats why i don't even bother with paying that extra money on warranties, either they don't cover as much as it "seems" they do, or you never use them in time. Sorry about the tank bro.:(
 
I have a 180 that cracked around one of the overflow cutouts soon after I bought it. It's a TruVu. I've had it a few years now. It was such a hassle dealing with it on the phone, that I just made the overflow cutout larger with a Dremel, removing the fracture. I hate that tank! I never plan to buy a "plastic" tank again. Glass is class! :D
 
It's funny, i'm having a similiar problem with my china cabinet.
Don't give up. Be polite, be persistant and keep records of who you speak to and save all the emails. Worst case, it does not cost much to sue in small claims court.
 
If you end up sueing.

Go for false advertisment. And report them to the BBB (Better Business Bureau)

If they dont give you good customer support. Talk to the boss, and tell them you have every convo recorded and will report it to the BBB.

He should know what the BBB is, if not start laughing then hang up.

Will he piss his pants.
 
The cracks do not look like they were your fault IMO. If something banged those areas the cracks would not be so clean looking.
 
:x So they called me and i took the day off today. woke up in the morning around 9am. picked up a buddy and headed down to clear for life. what was suppose to be 45min drive took 2 1/2 hours. Thank you LA 405 fwy traffic :roll:

Finally got there. A gentlemen comes out. Alan the person i talk to on the phone happens to be the one. Talking to some fish people i heard he was the owner. He sees me pull up and sees my tank. Looks at it and must have been amazed. all the cracks are near the top. he felt it and with suprise it had no marking or point of impact. he looked at it for a while and i personally made him touch every crack. Smooth like a babys butt. He says "THERE IS NO WARRANTY ON THE QUAILTY, WE DONT MAKE THE AYCRLIC, WE ONLY WARRANTY OUR WORK" BUT WE WILL CUT THE SHEET OUT AND GET IT TESTED FOR FREE.....WTF.

He says look at our warranty on our website , it does not cover material or quaitly of the prouduct it covers the workmanship agasint leaking :oops:

i kinda aruged with him becasue he was trying to make up excuse after excuse. What could have happened too it. im like seirously you think i m gonna go thru all this trouble.

He tells me its not the tank because there are cracks in different sheets.
He tells me this tank cant be fixed. the long side is cracked.
he also tells me the tank looks old and it must have cracked from age, wtf if its warrantied for life what does it matter ???
then he tells me it must be from chemical reaction. i was like serioulsy from the inside..??
then he tells me the acrylic cant withstand heat..?? how hot can a tank with 240gallons get in LA
then he says it could be from the sun ... shinning in the house. the tank is in a corner spot where no sunlight comes in.

Alan says we will cut the tank for free and send it off the the MFG or when the rep comes down we will show them.

what a waste of a day

im sure this might be rare and one in a million but i think i was the million.
IM SO FREAKING PISSED OFFFFF :x
 
Man that sucks. Stay on them.
 
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