Is it an electrical problem? Check the electrical outlet.
Did you put the top green lattice screen ON TOP of the 'white filter stuff' with the legs facing up toward the lid? In other words, the lattice screen needs to be the last thing installed before putting the lid on.
Can you post any pics of how the filter is installed and filled with media?
Did you put the top green lattice screen ON TOP of the 'white filter stuff' with the legs facing up toward the lid? In other words, the lattice screen needs to be the last thing installed before putting the lid on.
Can you post any pics of how the filter is installed and filled with media?