I called them to order a albino bichir, he was pretty friendly, though the fish came in a bit undersized. I don't really mind, but he seemed to be annoyed at people who are unhappy with that fact. Just a word of caution if you have fish that will eat others if they're not above a certain size, or will be eaten if the fish you order is too large. His measurements are not the most accurate, but he is a friendly guy and his prices are very decent (esp. shipping, though I did order in the summer).