Fish Buyers YEAH YOU

[N-E Cichlids]

What a shame. more money in the vendors pocket and more risk for you guys. Now you stand to lose $100 more. Welcome to the Good ole USA. Land of the mighty dollar. Where ****ing the little people keeps the big boys on top. In case you have not noticed I am a straight forward guy. I don't hide behind walls. I have no problems sticking up for the vendor when they are in the right, but as for this topic the vendor has yet to show evidence that they notified the customer of the airbill or let them know the package was shipped. Sorry, but in a court of law if the defense can't prove beyond a reasonable doubt they lose. Instead of stating their facts, they raised your orders all because one customer wasn't satisfied. Walmart dosen't screw everyone because a few customers were not satisfied. Think about it guys. I

 

[Fish Room Plus]

I agree with oddballer 100%. My only Concern is the way certain situations are handled. Like most of the vendors around I have been on both sides of the fence. As a customer and a seller. I have had my fair share of fish deaths during recieving and shipping. Sure it makes me mad, but let's face it Sh*t Happens. You will never have a 100% success rate. However I can assure you that treating your customer like a piece of trash will not earn you any points. Look guys I in no way agree with kissing a customers ass, but the bottom line is you DO NOT tell a customer to basicly go screw themselves. Who cares if it is the same people are complaining, if they truly had a bad experience then let them express it. If you don't like it don't read it period. It's not rocket science here guys, there is a good way to do bussiness and a bad way. I also heard about a policy stating that if you negotiate a deal you will void your live arrival guarantee. This has got to be the oldest trick in the book. I have worked for companies like that. They raise the price higher than what they truley want so they can negotiate. A win/win situation for the vendor. If the buyer does not negotiate the vendor just made more money to cover any fish deaths during shipping. If the buyer negotiates the price the guarantee is void and the vendor just made the money they wanted and dosen't have to replace fish. Hey it's the car salesman pitch. In closing remember it takes a lot to build a good reputation it only takes one to ruin it.

First off, I dont have high prices, my prices are fair. I dont over-charge to cover my asz. I've been doing this for a hell of alot longer then you, and many more shippment then you'll ever have. I dont need a penny-pinching little prick to nickle & dime me over shipping cost and expect a guarantee to boot. I am one of the only vendors to post a terms of sale, if you dont like the term, dont buy my fish!

 

[rallysman]

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[N-E Cichlids]

First off, I dont have high prices, my prices are fair. I dont over-charge to cover my asz. I've been doing this for a hell of alot longer then you, and many more shippment then you'll ever have. I dont need a penny-pinching little prick to nickle & dime me over shipping cost and expect a guarantee to boot. I am one of the only vendors to post a terms of sale, if you dont like the term, dont buy my fish!

Look I will not get into any pissing matches back and forth. I agree with you . If you don't like the policy don't buy. In the same respect if you don't like little pricks nickel and diming you DO NOT NEGOTIATE. Set your prices and stick to them. IF you don't want to guarantee the fish then Don't. Put no live arrival guarantee in yours terms and let the customer decide if they want to do bussiness with you. I never said you were at fault for your transaction. In fact if you look back in other threads I defended you. Policy is Policy and is it. As for your policy with negotiating. I think it is Crap. That is my oppinion and you won't change it. Oppinions are like *******s everyone has one and most of them stink. That's the bottom line and and be littling me won't change it.

 

[Gr8KarmaSF]

hope this can be a civil discussion....

 

[Havey]

Sorry, but in a court of law if the defense can't prove beyond a reasonable doubt they lose. Instead of stating their facts, they raised your orders all because one customer wasn't satisfied. Walmart dosen't screw everyone because a few customers were not satisfied. Think about it guys. I

This isn't court. He is running a business in which every single order that doesn't go to the customers liking is put on a public pillary for the masses to decide. At some point it is going to become more of a problem than it's worth. He doesn't owe us an explanation.

At some point he'll pick up his ball and go home...which is what we are finally starting to see.

 

[Gr8KarmaSF]

Perhaps these refs will lighten the situation...


< sorry to derail >

 

[aranos]

This isn't court. He is running a business in which every single order that doesn't go to the customers liking is put on a public pillary for the masses to decide. At some point it is going to become more of a problem than it's worth. He doesn't owe us an explanation.

At some point he'll pick up his ball and go home...which is what we are finally starting to see.

He didn't owe everyone an explanation at first, just me. But instead he decided to tell me to essentially go screw myself and that he wouldn't honor his live arrival policy. If he didn't want to work it out with me, fine, I honestly tried. I don't think I was asking too much for a $26 credit when I wasn't even told when the thing was shipped. And then I wanted to let the public know what kind of experience I had with the dealer. Don't forget TFD told me to ask around the net, because they knew they did "everything right."

 

[N-E Cichlids]

This isn't court. He is running a business in which every single order that doesn't go to the customers liking is put on a public pillary for the masses to decide. At some point it is going to become more of a problem than it's worth. He doesn't owe us an explanation.

At some point he'll pick up his ball and go home...which is what we are finally starting to see.

We are not talking about every order. We are talking about this order. If you have a problem with a vendor regardless of the industry, you contact them. If their first response is to get defensive and blame you and tell you to **** off, your damn right, I'd be pissed to, regardless of the policy. You are right. No one owes us anything. But you guys have no problems flaming the customer. when he simply states his experience. Your missing the point. This is a forum. Forums are for people to share their experiences and Opinions. Don't be pissed at the customer just because the vendor is making you pay for a customers respones.

 

[aranos]

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haha.