I can understand why they don't replace them, I'm just pi**ed that it broke. as I said I have a Jager and it's been running perfect, and I've used them in the past, once I get my sump hooked up it should be alright, but I'm going for a stainless steel heater with Aquamedic T-Computer hooked up or Aqua El thermo-stab. =)
I found a handfull of more glass pieces in the tank, it's annoying scooping them out. hehe