Firstly it was ordered online. Secondly it came in perfect condition. It cracked by the over hang and leaked water. It has done nothing more than sit on the back of my tank with me removing filter media so no way it cracked other than from a defect in the plastic.
I'm complaining because it sat in there shop for 2 weeks almost and they lost it. Only reason they shipped it back to me is because I sat through 1.5 hours of hold while at work. You sit on hold for more than 30 minutes and let me know how it makes you feel about customer service. I couldn't email them because they had taken their online customer service website and what not down for a couple weeks of maintinence without so much as a email to me to notify my of what was happening. The goofy thing was when I inquired about getting it replaced they told me that it wasn't covered and the part would be 50 dollars, I could but whole other filter for that price ya know. I bought the filter for 80 so that price makes no sense. The whole process was a complete mess and if it wasn't for my persistence I feel I never would have gotten the case back. I'm just stressed out that I had to pretty much coax them along in this process when there was no reason for it. They should have gotten my part, opened the box replaced with a new part and mailed it back same day. Its that simple, having previous done time in this exact field a few years ago I can say that is how it goes.
I'm complaining because it sat in there shop for 2 weeks almost and they lost it. Only reason they shipped it back to me is because I sat through 1.5 hours of hold while at work. You sit on hold for more than 30 minutes and let me know how it makes you feel about customer service. I couldn't email them because they had taken their online customer service website and what not down for a couple weeks of maintinence without so much as a email to me to notify my of what was happening. The goofy thing was when I inquired about getting it replaced they told me that it wasn't covered and the part would be 50 dollars, I could but whole other filter for that price ya know. I bought the filter for 80 so that price makes no sense. The whole process was a complete mess and if it wasn't for my persistence I feel I never would have gotten the case back. I'm just stressed out that I had to pretty much coax them along in this process when there was no reason for it. They should have gotten my part, opened the box replaced with a new part and mailed it back same day. Its that simple, having previous done time in this exact field a few years ago I can say that is how it goes.
