Help with Eheim Pro 3

  • We are currently upgrading MFK. thanks! -neo
I poured water into both intakes and 1 output, there was no air in system except in my co2 reactor which I could not purge of air completely.
I pumped the primer a few times with a lot of resistance with each pump, switched the filter back on. The flow went from trickle or less to trickle or bit more. Certainly no 300gph.
I repeated above steps after disconnecting the fllter and there was no improvement in the performance. The filter is putting out some gushing air like noise initially and even that subsided.
Any other thoughts? Will try most sane ideas.
 
I have spent the most frustrating day with my eheim pro3 and have no (nil/nada/zilch) results to speak of. I seriously hate the bloody thing. My dog kept licking my face to wipe off the anger. After calming down I tried to think things through. I did not succeed.

I have been studying prior mails like I am about to give my boards and then tried following most instructions to the tee. I know eheim manual better than my textbooks and I should have received continuing education credits for the amount of studying I did here. Frustrating, exasperating, annoying and eventually I have to look at the filter and understand that cutting edge technology is euphemism for "I have not worked out all the bugs yet". Bloody hell!!. How have all the geniuses been giving this filter rave reviews all over the internet? Which buffoon decided that the priming pump should be designed so that it is pushed down by just your thumb (in my case right thumb- very important, meal providing thumb- which is now afflicted by tenosynovitis due to repeated trauma of priming the blasted thing) I am lucky enough to be able to throw the thing and have a back a filter with my loving Fluval FX5.
I am flying out for 4 days. Will be back to try this again. But then again why bother. Dump the damn thing and feel like I bought a bad computer which is giving me grief. I will likely find plenty of ways to get the CO2 reactor to work (which is another piece of work mind you- threatening to slip off the tubing at the slightest hint) .
Eheim customer service is another joke- mailed them and all they asked was where I was located. After I told them they have not mailed back at all.
All in all bad day. I guess the expectations are higher when you buy top of the line luxury item.
Why in the heavens name priming this damn thing so difficult? Why does addition of some co2 in a outlying reactor cause so much grief? Why have a external reactor in the first place then? Should I start buying the knock off Jebo filters as they might have seen ze Germans and laughed and evened out a few kinks and priced the filter without a zero at the end?
All the above questions are rhetoric- answers need not be provided- will help if it is provided.

Just so that this forum does not turn into group therapy session I will throw in some details of what happened. I added water to the intakes (twice) and tried priming it- no luck. I then removed water from intakes and out put and tried priming it, I then added water to the intakes only and tried priming it, I then pinched off each intake by turn in the hope of providing some incentive to get the other intake rolling- no luck.
The water now is quite still in this piece of exalted machinery- it is on but you would not be able to guess that looking at the output.
So what have I not done- I have not tried sucking the water out of output using python.
There is no flow into or out of co2 reactor. There was minimal flow until I turned the co2 on.

This mail is not meant to offend anyone but if it rattles anyone please let me know.
There have been some very well thought out mails but unfortunately for me nothing has worked.
Will post pics today. These are pics I clicked today and will try to post the most pertinent and clear ones.
 
I specialize in giving troubled computers and Canister filters a loving home, just let me know I will send a shipping label.

All jokes aside that sucks that your having these problems. Does the filter work better if the reactor is left off?
 
I would also remove the CO2 reactor completely until you can figure out if that is the problem, especially since you are having a difficult time keeping the hose connected to it.

I would also remove the output hose from the aquarium & place it in a bucket, with the power off, and see if you get a lot of air mixed with water coming out. Then briefly plug the filter back in and see if the water flow looks good in the bucket.

Pics would definitely help us troubleshoot your problems.
 
Howdy,

As you will see when you look for respective threads of mine, I share your dislike of the Pro 3.

The best solution would be to file a warranty claim and return the product.

HarleyK
 
These are almost all the photos I have.

Now how do I get to file for warranty and is there a broader class claim that can be filed?

I will answer any more questions you guys have.

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Did you try to run the filter, on your tank, with the CO2 reactor removed completely?
 
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