i work for allstate im 21 years old and i want to move from a csr to a performance coach, its 2 steps up, ive never been a manager nor a supervisor. i just dont know if i have the skills for the position how could i know? i feel like i am a leader to my peers as i assist with calls. my manager always gives me the trouble calls. but i just dont know, what all you need to be a supervisor
