If you order off reputable website like Doctors F&S you'll get amazing customer service. I had ordered a eheim canister from them and I had no idea how to prime it or anything so I plugged it in and it was making a grinding sound. I though it was the impeller and I contacted Doctors F&S. 2 days later a brand new impeller showed no questions asked, and they gave me advice on priming after it wouldn't "work" again. But on the other hand I've ordered off of ebay and the moment I have a problem it's like they don't exist anymore. It's just a matter of opinion. Your pump seems pretty solid and if there are people recommending it's probably a good pump. BTW what store did you go to?



! I also should have used some sort of disconnect for the overflows because I still have to move it to it's final resting place and the stationary plumbing will make it a little difficult. All in all it has been a learning experience that I will continue to improve on over time. Next up is to drain it, consrtuct the sump correctly and move it to another wall.