Yes, email and send the credit card info. It seems crazy to start out, but works nicely. They do handle everything very well. A follow up phone call later on when they are open might not hurt to settle your mind. Expect your worms next day and read up on how to care for them. I found I do not like the worm keepers, I just put about a 1/2" of worms in a small square container and cover with 1/2 of water. I rinse them out every day by filling the container and gently tipping to one corner pouring out the bad water/dead worms. Go too fast and you'll dump live worms. A little practice and it works well. I never felt that the screen in the worm keepers let the dead stuff out.