Them? Or it?
One thing about that seller I had issues with is the DOA gaurantee. I placed an order for 8 fish and a shrimp and the bamboo shrimp showed up dead and after the first couple emails back and forth they just stopped answering my emails. I sent a few more follow ups wanting to place another order with more fish to make the shipping worth it but got no return. So I left (-) feedback and moved on with life. Seems pretty weird over an $8 shrimp, I guess they have enough customers that they don't need meTheir shipping was a bit pricey to the east coast anyway.
The hassars and the Acanthodoras cataphractus.
What shipping did you get? They don't guarantee DOA on all shipping methods...
Thats too bad. I just got a 3 pack of clown loaches and added 2 more zebra loaches and all arrived in great condition. My first order I lost 2 tetras and he offered to refund the money but I told him it wasn't a big deal. They only guarentee live arrivals overnight, the first order was 3 days through the mail and the loaches were fine. The second order was UPS and it was next day and only 15.00. I'll definitely buy from them again. Sorry you didn't have a good experience with them.