You should alway add water that is warmer. Also if the tap water have chloramine instead of chlorine, you should use a water conditioner that have an ammonia remover because chloramine is ammonia based as oppose to the chlorine which is not. Most tap water are chloramine based because it does a better job of disinfecting the water. Another thing is that if there was a higher than normal level of ammonia in the tank before changing the water, changing so much water which will normally raises the PH causes the ammonia to become deadly to the fish. Good Luck.
