First, I would feed her blood worms, them mix in some flakes until you can feed her that food.
I would also look at "drop eye" disease in Aro's it can really effect how they look.
Search it up, several factors can cause it like:
-Having a big Catfish underneath her, she is scared always looking down and gets down eye.
-Having to get food from the bottom
-Some aquarium lights
-Bare bottom aquariums or even her seeing her own reflex
I am saying this from what I read around her, I would still search it up and maybe ask Joao M for some info.