Negative Feedback -Aquascape

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Glad they worked things out for you. Im still waiting to see my refund in my bank account from AquaScape AquaScape that was credited to me on Friday.

They called me today to let me know they had more fish in stock but I have already taken my business elsewhere. Still upset that I missed a couple hours of work to wait for a fish that never arrived. Thats extra money down the drain that I wont get back.
It was lights out for you then... Lol all jokes aside I would do the same take my business elsewhere.
 
They just called saying they could ship today, but now since it had been disputed with Paypal they cant until I cancel the claim. They havent responded to the claim so the status is stuck at waiting for sellers reply. Even if i click cancel this claim it doesnt restore it because they failed to respond, and should I even close the claim if they havent shipped yet?
i wouldn't cancel the claim. I'm not sure what the policy is now but but back then once you cancel a claim you cant refile again. I was conned once by a seller on ebay telling me to cancel the claim and he would send out that item. I canceled it and he never shipped and i couldn't refile another claim with paypal again for the same transaction.
 
Glad they worked things out for you. Im still waiting to see my refund in my bank account from AquaScape AquaScape that was credited to me on Friday.

They called me today to let me know they had more fish in stock but I have already taken my business elsewhere. Still upset that I missed a couple hours of work to wait for a fish that never arrived. Thats extra money down the drain that I wont get back.

Sorry about what happen, Let me make it up to you, Give me a call and I will make it right.
Pedro
 
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Sure stinks to hear of the issues.

My personal experience has been the opposite, I've ordered on 3 separate occasions in the past and twice in a complicated group buy where all parties paid their fish to Nicole and one person paid the shipping and picked up shipment (Lead the GB). Nicole was in communication with all parties, all shipments were good, no DOA's.

Glad to hear the OP was taken care of and even more glad to read multiple Aquascape employees jumped on this thread to resolve it.
 
shipfish.JPG 20160602_221905.jpg Well, I wish I didnt have to update this further, but its not all bad... Pedro has been very involved in getting the fish to me, However... Fedex totally messed up. They were sent Tues Night, left newark NJ by 620 AM and were in Memphis by 830AM wednesday, I live in basically in a straight line west of Memphis 4 hours. So I took off Wednesday to be there to sign for them thinking 10 am to noon I would have them, no such luck, Pedro had contacted me by 10 to see if they had arrived.

So we see that they have until 430, he contacts them, I contact them, 430PM not a problem according to FEDEX, then at 230PM they Leave Memphis... so wait, Im 4 hrs away... 630PM maybe... more calls are made. Should Arrive by 7PM, more calls from both of us.... Should arrive Today, up until 830PM, then they will be there by 9PM... Then nothing, More calls from both of us... Ooops we Mis Sorted them.

Wow, they Went 4 hours Past me over to Oklahoma, so then they would have to send them Back to the Local center 45 mins from me. But they would not until the Morning. My fedex track shows they arrived in Tulsa at 11:28 PM...

So I had to travel for work the next day so I asked the Fedex people can they have them there by 630 to 7AM. They would make that request.

Nope Didnt arrive, not by 7... I had to travel to a regional hospital so I had my parents come wait for the package... 8...No 9...No...10 No...11..No finally on my way back from regional meeting( they fired my boss, ding dong the witch is dead, nevermind its a good thing) So I call fedex They were put on a truck in 45 mins away to be delivered... at 8AM... uh where are they... So I call , Pedro has been calling etc. By 1200 noon Im back home and FEDEX says they will be there within the Hour... Yeah ok... 1215 , 1230, 1245, 1255 he rolls up in the Express van, I think they had warned him he was already apologizing as he was walking up... I signed for it as damaged .

To my surprise, all were alive 43 hrs since they were bagged and shipped. I floated them and dripped them pretty quickly and got them in a tank. They were well packaged / insulated and still at a decent cool temp despite high temps in the area. All acclimated well, except maybe one Peacock Bass, which seemed to be the exception he went to hide under a rock pile after release and the rest went and schooled up near the surface. I did not see him this morning, but he may still be hiding, or he may have wedged under something and died, I may move some things later today to see if i can find him. The RTC was moving and exploring, The TSN was somewhat sedentary i see him lying along the bottom, but now that i think about it he has been in several different areas, and i think that might just be a characteristic of TSN, Im just used to my LSN who is a low to mid tank swimmer.
Pedro was on the phone with me as needed several times thru out this issue and was making sure the status of the fish as I unpacked them , He is 100% involved with any problems I had.

shipfish.JPG 20160602_221905.jpg
 
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