Pet Supplies Plus WTF

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WOW mabye you should shop at PetSmart...I never would have thrown you out of the store...thats outrageous. Okay it's doing what's "best for the business?" are you all sure about that? Let's examine that situation. Were I the manager here's what I would have thought -

possibility 1 - this dude is stealing...okay well I caught it the guy...he probably won't try it again. No reason to throw him out of the store.

possibilty 2 - this dude ISNT stealing. He made a MISTAKE. I can help him get what he needs and he'll be a happy customer, probably tell his friends what a great store this is...good for all!

OOOORRRRRR....I could throw the dude out - LOSE A SALE, LOSE HIS BUSINESS IN THE FUTURE and HAVE HIM HIT THE INTERNET TELLING EVERYONE WHAT AN A*HOLE I WAS AT THIS STORE.

Seriously - the manager made a bad call, customer service still matters to SOME OF US.
 
p.s. this is EXACTLY why petsmart rules the pet supply industry and everyone else is gradually going extinct.
 
cenecker;1075647; said:
p.s. this is EXACTLY why petsmart rules the pet supply industry and everyone else is gradually going extinct.
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The only thing chain pet stores rule is the tendency to have stupid employees, lame displays (see: giant hanging fake fish), stupid color themes, willingness to sell any fish to anyone, and most of all the embarrassing reputation amongst serious aquarists. I would know, i work at one.
 
Well idk thats a hard call to make. But I think the manager made a mistake. Why wouldn't he let you go back and buy the stuff. You could have told him you havent unloaded all of your stuff yet...it's easier to carry it all in one package. Believe me I work at Kroger (big chain grocery store if you didn't know) and we get this stuff all the time. Nobody ever gets thrown out or anything they just either take the item or give them a chance to buy it... It's not like you even paid for anything at that point. BTW I got tossed from a pet supplies plus once for trying to buy fish under age lol. The guy was like well you gotta be 18 to buy any fish....it was a damn pleco hahaha!

Chad
 
unannon;1074538; said:
...I didnt see the two bags ...
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unannon;1074538; said:
...so i took them out of a preopened box ...
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In this story, I keep seeing two "preopened" boxes. :screwy:

In my state and many others this is enough to show intent.
 
the one box was allready open when i was there, looked like it had been returned too, thats why i didnt want it. Im done shopping at that store as i have had to tell them what fish i was honestly buying because they had no clue what it was, a pleco and another time rosy reds. Then I have had to correct the price for them when they charged a different amount, and ive even handed them back money when they gave me back way too much change.So if i wanted to cheat ppl out of money that would have been the time. Not exactly the scamming type, am i? I did make a stupid mistake by not checking the other filter, ill admit that, but im not the stealing type. A store that trys to keep thier customers would at least try to consider that instead of jumping to conclusions. And the whole getting someone to help me next time, not a possibility, turns out theyd rather all stand on this platform and stare at ppl, and ninety percent of them roll thier eyes when you ask for help or call others to even though thier not doing anything, and i have yet to be approached and asked may i help you at that store.
Its exactly why petsmart is kicking thier ass, they actually have service and put trust in their customers. As the other day when i got two birchirs there, the one died that night, and i took it back the next day, couldnt find the reciept, yet they offered me an exchange.
Also the place (Pets Choice, which I highly recommend if your from ohio)across the street sells everything at more expensive prices, but the service is worth it, and are currently running psp into the ground.
 
Also when I realized my mistake I took more money out to pay for the other filter bags, but he was too busy yelling at that point to even see that or hear me. Whatever.
 
Dont worry at one of my LFS down here where I live, I have had a life ban put on me. For him always trying to overprice me then one day when I brought my sisters in that were 10 & 12 he kept looking at their ass.

To be honest, I would just shop somewhere else, I started shopping somewhere else and found out the guy that run the other pet shop is the biggest ass whipe their is.
 
Man, is late night posting always this harsh? Holy crap.
The manager is a Douche. He just lost business (I would hope) from a paying customer because of filter bags? Opened boxes are notorious for missing items from the last ***wipe who needed filter bags, but was too cheap to buy them. As a manager, he should know this and maybe should have asked questions and passed judgement second. Customer service is more important.
 
Well - IMO that manager is a spaz!

I had a Petsmart fish department manager talk to me like I was one of his ghetto neighbors and totally talked down to me ...

Now I don't go back to that store and I only get things I REALLY need from other locations!

Personally; I like the Pet Supermarket in this area - the staff is really GREAT!
 
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