I am so irate at this seller. And irritated with myself for not researching them more before buying.
I have them on a message platform used in Taiwan similar to what's app but better suited for here.
Raced home yesterday and collected the package. Ran inside and opened it. All looked good. 3 species and a plant. There were 4 bags.
I placed them in some tanks and started counting stock.
I originally ordered:
* 24 Norman's Blue Eyed Killifish/Normans Lampeye (
Poropanchax normani) - these were to go in the 75 gal biotope with the Angola barbs which I plan to up to 12 from 9.
* 10 Chilli rasboras (B. brigettae) - these are to be added to the golden dwarf barbs (Pethia geilus) and remaining 2 chilli rasbora a sa nano tank.
* 6 C. duplicareus - warmer water cories for one of the rack lepronis tanks.
*1 anubius lanceolata
I noticed some misisng fish and checked the invoice.
12 lampeyes
15 rasboras
the rest ok.
The numbers on the invoice were manually changed and rewritten in pencil.
I get hold of them on the messenger app saying some thing like, soory the fish i ordered and the fish that came are different.
They reply is it just the fish that are different, or the invoice amount.
I let them know the fish numbers but amount is same.
They reply saying well then its ok because the amount is the same.
I told them i order specific numbers of fish for specific biotope style aquariums of projects. The money was not an issue. I mentioned the invoice being changed and my not being informed. It does not sit right to go adjusting stock in orders at your will without prior consent or comms. I said it feels more like they are filling orders than fulfilling customer order requests.
Then I noticed something that picked my arse with a rusty teaspoon. Half of the 12 (now 10 remaining as 2 DOA's) were not Norman's Lampeye's but were in fact lampeye rice fish. I mentioned this and asked if the staff were not trained or if it was a deceitful move to fill orders. Obviously, way more carefully worded than that.






No apologies nothing. The seller proceeds to say if I "feel" or "think" (these are quotes) the sale was inappropriate, I can go ahead, catch the fish, bag them, and have them sent back. I will get a refund.
I asked if he was seriously suggesting i disrupt, and potentially pull apart a well planted 75gal tank, catch fish and send them back at my inconvenience?? I mentioned that this was the second I am having an issue.
I decided I was done. I wrote a carefully worded, but clear as day message saying i was disappointed as I do not expect this in taiwan. His company has lost face and to delete any and all info they have of mine as i will never purchase there again.
And for the second time in 20 years, I went online to Google Reviews and gave a 1 star review with an honest review that was not emotional, just carried the facts across clearly.
Appears I wasn't the only with this issue.
So yes. Now I sit, 5 extra chilli rasbora who occupy spots I had in mind for other fish.
5 of the 24 Norman's lampeyes I thought I was getting.
5 lampeye rice fish I didn't really want.
The cories were also stated as 2-3cm. Which in taiwan usually means 2.5-3cm a piece as they play it safe. Better business bureau here gets a lot of field work a month. The 6 I got had oone 3cm and the rest almost on, or just under, 2cm. A tad too small to add to the intended tank.










And I don't often let my emotions get the better of me.
So I guess I am going fish shopping soon again.