aquanaut;718404; said:Do as the above say!
Are you heating the tank to 80*? If so lower the temp... lower temps will allow more ammonia to stay bound and not harmful. I have had sucess with Prime after filter crashes to keep the fish out of ammonia shock and death.
You are showing nitrites so there is nitrification going on... try to get a handle on the ammonia first. Don`t rely on tests if you use Prime or something like. They test total ammonia not free ammonia.
Get the ammonia down and the other number will get better. Also to much water changes with gravel cleaning can be harmful as you remove bacteria.
For ICH the salt and heat treatment works well...
Two seperate statements same post, she has both problems at the same time. What are you advising her to do?

