Stealth Pro Heater Recall!!!

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S

spkehl

Feeder Fish
MFK Member
Dec 12, 2010
57
1
0
Waco, TX
I just received the following email from Petsmart about a "voluntary withdraw" of Stealth Pro Heaters. I guess they finally had enough complaints. I know I have had 2 bad ones in the past 6 months.

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[FONT=Arial, Helvetica, sans-serif]February 11, 2011

Dear Valued PetSmart Pet Parent,

Marineland has issued a voluntary withdrawal of the Stealth PRO Submersible Heater (100, 200 and 250 watt). The product is being withdrawn due to a quality issue.

If you have this product, please stop using it immediately and take the following steps:

1. Unplug the heater from the wall to stop the flow of electricity
2. Let the heater cool for 15 minutes
3. Remove the heater from the tank

Please bring the product to your closest PetSmart for a full refund or exchange. Replace the product with a comparable heater as soon as possible to maintain the temperature of your aquarium. A PetSmart store associate can help you select the right heater for your aquatic environment.

If you have questions about this withdrawal, please call Marineland Customer Service at 800-526-0650 or 800-432-6986.

At PetSmart, we are concerned pet parents, too. We will continue to do everything we can to help you and your pet during this time.

Sincerely,

Signature.jpg


Debbie Gonzalez
Vice President, Brand and Customer Marketing[/FONT]

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I just called my local Petsmart and spoke to a manager. They knew nothing about the recall, but will honor it if I bring in the email.
 
I just got back from Petsmart. Apparently between the time I had called and the time I got there, the manager had verified the recall. I didn't have any of my receipts for the 10 heaters I have purchased over the past 7 months. The manager did not argue at all. She gave me store credit for the full price of all 10 heaters. It was one of the smoothest returns I have ever done.

I cleaned out their heater stock of all of the Fluval M and Aqueon Pro heaters they had. I ended up with a credit of 3 or 4 dollars.
 
hmm got 2 broken stealth heater and no receive wonder if they lets me exchange.
 
Wow, about friggin' time! I am glad Marineland stands behind their reputation and that Petsmart is handling the transactions for them.
 
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