I found that the food puts less debris in the water when it is still frozen as long as I hand feed. I used to thaw everything, but that's when the water content of the meat would make a cloud was I put it in the tank. Once I realized that the rays would pull it out of my hand while still frozen, that's how I started doing it. I think if I were to just throw it in though, it would be an issue. It floats for a good bit until it thaws, and thats when the water quality issue comes up.
The Tilapia I've been getting comes individually bagged. So I just hold the bag with the filet in the water until it is thawed just enough to flex a little bit. Then the knife will cut it right up.
The pregnant female I have right now will eat a lot of it before she even leaves the side of the pond. She hasn't shown any issue at all with the cold of it, so I can't see where there's an issue.
As for the shrimp shells, if you hand feed, and make them pull it out of your hand instead of just releasing it under their disc, they will eat it more quickly because they think that they stole it from you....but even then, they will spit some out. But they still eat some of it.
Don't worry about getting bitten. Remember, they have to grind their food against their plate. Although you can feel their teeth, and it always startles me, it has never felt sharp or painful.
Mike