I have dealt with them, and things went okay for the most part. I actually went there for a store visit. The only issue I had was trying to get them to email me pictures of the reptile I wanted to purchase and they never got back with me. Then after I actually drove 4 hours to visit and see the reptile it was not avaiable after I mad them aware that I wuould be coming to visit. Thanks god that was not my primary reason for going down there at the time. They always seem to be really busy when i visited the store as well.