One of the main reasons most water treatment facilities use chloramine, is because the production of trihalomethane is much lower from it, compared to the use of straight (free) chlorine as a disinfectant.
That, and overall it is far more longer lasting in a distribution system, compared to chlorine, especially in larger systems that have many miles of distribution. I'm guessing cost effectiveness has had just as much to do with the switch as public safety. I could never understand why years ago hobbyists would get so up in arms over the use of chloramine, I prefer it over chlorine. Overall we have had far greater consistency in disinfectant residual, compared to 20 yrs ago.