Well, the stand got here and OMG!

  • We are currently upgrading MFK. thanks! -neo
N

Newt

Fire Eel
MFK Member
Jul 18, 2005
1,105
1
68
Michigan's UP
The stand I ordered from Big Al's got here today and OMG!!!! :wall:

After all this waiting, it came in TRASHED!

The top (or bottom?) is missing, it is the wrong color, and there are no instructions!

The hardware was dangling from a corner of what was left of the box, I'm amazed it's all here (although who knows, there are no instructions, so maybe it's not all here!)

Every single surface is gouged, scratched, and chipped. It looks like it was dropped from the top of a building!

DH took pictures of the box before we even opened it. Then we took pictures of each piece as it was unpacked.

I'm so upset, I just want to cry! DH is going to deal with customer service in the morning for me. He is going to have it packed up at his shop and sent back. He said he would have never accepted it, but no one was home when UPS came.

I cannot imagine why a company would ship something like this the was it was packed! There was hardly any tape around the box, a few flimsy pieces of styrofoam and no corner protection.

Oh, and I STILL haven't recieved my double points! :(
 
I told DH I'd settle for some instructions and the missing top. The color is fine, it's not that important to me. He said no way, that I'm letting them off to easy and I should get what I ordered and paid for.

He knows I'll wimp out on the phone with CS, that's why he is going to call.
 
Also if you paid with a credit card you should save copies for your credit company and withold all funds until it is corrected. You might also mention to Big Al's both this site and the better business bureau will be informed of any further problems.
 
if it is a rectangular tank it is not supposed to have a top it just balances there since all the weight is balanced on the corner's... I was a lil confused too the first time I set one up...
 
damn, that sucks(sorry it happend) i just found a nice tank and stand on that site too. forget it
 
sorry to hear bout that:(
 
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