went to petsmart and asked a question.....

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rallysman;804952; said:
I guess we must have decent chain stores around here. Some of the "mom and pop" shops are worse.
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My mom and pop stores are kick.a.s.s. The people who own and manage them, are way more knowledgeable then the chains in NH atleast. The mom and pop people have just taken their hobby to a new level, while the chains are just working wherever they got hired. I like fishstores i can walk in and see the manager who also is the owner and i can have a one on one conversation with.

In Fact i had a problem with one of my AGA lights and i asked the owner of a place called JAYS Aquatics in NH if he thought he could take a look at it. he said ya so i brought in the light and he allowed me to leave it there for a week so he could look at it. When i went back a week later he said he tried new light bulbs and they didnt work, also he tried a new starter and still no illumination, so then he asked me if it was okay for him to rip a ballast out of one of his own store lights and try and see if that was the problem. So he did, he took an actual light he was using in the store, took out the ballast from that, wired it into my fixture, and what do you know VOILA! The light works better and brighter then ever now, and it was free of charge. So my ballast was burnt out, and Jay hooked me up with a free ballast from one of his own lighting fixtures, and did all the wiring... Now that is service i will go back to over and over agian... thank u mom n pop!
 
yeah a a pretty even balance... you have your bad stores and your good stores.. but petco/petsmart is good for mechandise and not live stick.. unless they have sales.. i still live petsmart cuz they price match

but i think chain stores need to raise their standards on employees.... i mean.. i applied and got a call.. but i never took the job... kinda glad i didnt cuz then i wouldint be working at the store i currently am...

my friend works at a petco and hes head of aquatics.. he wants tp turn the store around but theres certain things you can do.. :/... it goes back to corporate
 
AquataHolic420;804959; said:
My mom and pop stores are kick.a.s.s. The people who own and manage them, are way more knowledgeable then the chains in NH atleast. The mom and pop people have just taken their hobby to a new level, while the chains are just working wherever they got hired. I like fishstores i can walk in and see the manager who also is the owner and i can have a one on one conversation with.
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We have some that are awesome as well. Hell, we found rays, black aros, ATF, Chinese perch, etc. at the mom and pop stores,..but on the other side of the coin I got a 16" clown knife from petsmart for $0.00. It goes both ways. If I took a part time job at a petsmart I wouldn't want to be labeled as a moron.
 
I went to petco and saw some SW fish listed under the wrong names so i informed a employee about this, I explained that the lionfish were not Volitans, and they were Dwarf fuzzy lions, the lady i told looked at the lionfish and says "We get the fish under these names, we cant just get the livestock and sell the fish under a different name than it was ordered" Stuff like this needs to be addressed on a corporate matter maybe, They need to get better employees STAT!
 
so i work at petsmart!! lol. ive talked to alot of customers and none of them have been informed of the proper info. my manager said that live plants need like 6 hours of light a day. i flipped when i heard that. so i agree with almost everything posted here.
 
I just think Petsmart and other chains like Petco take advantage of the consumer's lack of knowledge. They seem like they just want to sell you a fish or other fish supplies as fast as they can, so they can fit more livestock/supplies on the shelves. I think they need ot be trained in a different more knowledgeable manner.
Every now and then you will find a very kind and knowledgeable employee, and i am happy when that does occur, its just not the norm.
 
I'm not sticking up for petsmart, I'm sticking up for the people who have the initiative to get off of their ass and get a job:) Some of those people just happen to know what they're doing.
 
rallysman;805019; said:
I'm not sticking up for petsmart, I'm sticking up for the people who have the initiative to get off of their ass and get a job:) Some of those people just happen to know what they're doing.
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Some do know what theyre doing, its a damn shame its a small minority that do know what they talk about, the vast majority got up off their asses and trick people into getting a RTC for a 10 G tank that hasnt even been cycled yet.
 
AquataHolic420;804994; said:
I went to petco and saw some SW fish listed under the wrong names so i informed a employee about this, I explained that the lionfish were not Volitans, and they were Dwarf fuzzy lions, the lady i told looked at the lionfish and says "We get the fish under these names, we cant just get the livestock and sell the fish under a different name than it was ordered" Stuff like this needs to be addressed on a corporate matter maybe, They need to get better employees STAT!
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this happens all the time we have to sell it under what ever SKU# they come in under I have tried to adress this problem and the bad info on the tags for the fish also but have gotten nowhere with corporate.. it makes me hate them more and more each day
 
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