..wow.. never buying from them.

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I did email him, about 4 times. Idk, he was just so rude I kinda laughed.
 
sad to hear that... doing business specially in a service oriented one is hard. training you're employees.. new or old is a must to maintain excellent customer service. getting some foul language is not acceptable in business. I do understand why you felt that way, anyone would feel insulted mabye because you're discriminated by the tone of your voice, being a young guy. the owner(s) as said by some fellow MFK members deliver great service. but employees who answer the phone will drive them away from the business. don't forget the employees, specially who do not see any future in the company will work just to get paid and leave the business aspect of service alone. hopefully they can find a solution to the problem raised. it is actually good you raised this issue for them to resolve or else they won't even know there employees might have been doing it for a long time.:)
 
I dont think joe would do that. The last time I ordered from him he was a super nice guy and I had no problems dealing with him.
 
heh, its a good thing this happend though. because the guy who is on mfk and seeling me dats lives down the road. and if i had ordered my fish i wouldent have had enough room for the guys i will be hopefully picking up tomorrow.
 
"Milkman" This is Darin. I am the manager for tfd and make all posts on here and answer all pm's. We like the phone thing better than the pm or emails we are very busy here. I did not speak with you, had to have been Joe. There are only 2 people who answer the phone and that Joe and I . I did not speak with you. Joe is stressed right now so you need to take a step back and chill my friend. He lost his son and things are out of the norm around here right now. We are not a pet shop, we are a wholesale distributor. When you buy wholesale you need to know what you want and order it. If you need help with fish knowlage you need to go to a pet shop or post on here for help. Our prices are wholesale and and do not have time to give fish advice all the time. I know this sounds shibby, but think about it, your getting wholesale price here. We sell a ton of fish here and just do not have the time for detailed information on every fish we sell. Our website is updated every day , all you need to do is check the site , that is what we have, nothing more nothing less. Shipping depends on wieght, we can give "ruff" estimates, but wont know forsure until the order is packed. We get a discounted rate and we extend that onto you, we make NO money on the frieght, we always extend that discount to you. I hope this anwers all you qutions. Also we understand if you never order, we are ok with that. I hope you understand what we do here.
Best regards, Darin / Tfd.
 
Well, im sorry for his loss but there is no need to be rude and take it out on others. That may sound harsh but its the truth. All i said to him was i'd like to order some fish, i told him what kind and he when i gave him the 4-5" chichla mono he kinda freaked out at this point and said its almost impossible to get them in at this size( why would u have them on the sight than). Thats where the language began to become negative... so i hung up.

Hope all goes well.
 
Not sure what you mean??? If they are on our site , they are in our tanks I monitor our ineventory daily, so I know. He may of thought you meant something else.
I think its best you go your way we go ours.
Thank you.
 
I don't know about the situation. But from the many Darrin stories I have heard, he is the reason alone I would not order from this distributor. If it were just one or two stories maybe. Whether they are true or not, to many stories on to many websites about this guy and his business deals gone bad. Have just lead me to stay away from this seller. It may be unfortunate. But, better safe then sorry.
 
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