I've always used Delta for receiving and getting fish from them. I had delay flight before and never encounter with these kind of issue. Delay flight? OK I can understand that, thing happen like weather or flight cancel. Damage box? Yes I have seen it happened and I can understand that. But DAMN!! missing a fish from the box shock me. I shipped out 4 fish in 1 very large box 3 individual bags with pure oxygen and heater as well packaged.
I had fish that came in dead, bags leak, and other issue but they still send it. The items remain in the box. Even this shipment was leak 1 bag, but regardless they should NOT open the box OR should just leave the leak bags in there.
File Claim are not easy, but it will be done and Delta will repsonsible for this one way or another.