Welp, here we go again. The last time I ordered an acrylic tank I got sent a bathroom sink as a substitute and my real tank was sent to someone at a different address. After a lot of mixups it all worked out.
So now my 50 gallon SeaClear acrylic tank is a no-show through Amazon. It was due for delivery Feb 27th and never arrived. Tracking was useless through the automated system with UPS. "Your item is on the way, delivery by 9pm." For almost 3 days. Then, "Sorry there is a delay with your item. Delivery reschedued on or before 9pm. If you don't recieve by tomorrow please return and ask for a refund."
So here's what I know which isn't much. It went to the Baltimore facility, then was transported to the local facility (Landover MD) since the 27th. You heard me right. It received a label, then was in transit but 'not delivered.'. Wtf.
When I didn't receive it yesterday by 9pm (nor did I expect to) I was fed up and called Amazon, explaining the situation. They saw that the tank was never delivered. The 2nd level supervisor approved my refund. They were pretty hot about it and plan to file a formal complaint with escalation against UPS. The customer service rep helping me said she thought it was strange UPS didn't simply report the item lost. My refund should show on or before Wednesday. Prices for acrylic tanks are ridiculous now. You'd almost do better to get a bigger tank instead of a smaller one for the value! The price on the Seaclear was good so I figured why not.
It's either lost or stolen. Considering the ludicrous prices of acrylic tanks now due to low material supply nothing would surprise me. So it's back to square one...guess I'll head to Tanks Direct.
Eff UPS.
So now my 50 gallon SeaClear acrylic tank is a no-show through Amazon. It was due for delivery Feb 27th and never arrived. Tracking was useless through the automated system with UPS. "Your item is on the way, delivery by 9pm." For almost 3 days. Then, "Sorry there is a delay with your item. Delivery reschedued on or before 9pm. If you don't recieve by tomorrow please return and ask for a refund."
So here's what I know which isn't much. It went to the Baltimore facility, then was transported to the local facility (Landover MD) since the 27th. You heard me right. It received a label, then was in transit but 'not delivered.'. Wtf.
When I didn't receive it yesterday by 9pm (nor did I expect to) I was fed up and called Amazon, explaining the situation. They saw that the tank was never delivered. The 2nd level supervisor approved my refund. They were pretty hot about it and plan to file a formal complaint with escalation against UPS. The customer service rep helping me said she thought it was strange UPS didn't simply report the item lost. My refund should show on or before Wednesday. Prices for acrylic tanks are ridiculous now. You'd almost do better to get a bigger tank instead of a smaller one for the value! The price on the Seaclear was good so I figured why not.
It's either lost or stolen. Considering the ludicrous prices of acrylic tanks now due to low material supply nothing would surprise me. So it's back to square one...guess I'll head to Tanks Direct.
Eff UPS.
its not the first time though i had a hard to find part order and was supposed to be delivered 2 months later and they cancelled it the day it was supposed to be delivered acting like i never ordered it in the first place smh
