That would be my concern is the size koi can get in a tank only 2’ wide, but if they have plans to maybe swap them out as you say, that would be a pretty good way to keep the fish happy, customers happy and the business happy all at the same time...I’m not sure as I didn’t talk numbers, just the general stuff. I personally would have went with fancy goldfish as they get smaller, you can have more, and I figure the bioload would be around the same in my uneducated opinion.
I’m sure that if the koi out grow the tank Neptune’s reef will sell them to someone else, probably with a pond, and restock the tank with smaller koi. Not a bad business strategy to be honest.
Oh and congrats with finally losing your probation member status..