A Very Gruesome Death......

  • We are currently upgrading MFK. thanks! -neo
That must have been terrible to have gone through that, sorry to hear OP. Reading this thread on heating in general made me think.

So I run two 500 watt heaters along with the included controller model "Catalina Titanium". Since the heaters themselves operate from the controller, I have no redundancy. I'm now curious what's my best option?

I've enjoyed getting back into aquariums, and discovering this site. I've learned a lot from many useful folks/thread. But I find the more I read the more I have things to be concerned with and money spent LOL. Ignorance is blitz...but of course it's better to know.
 
Sorry to hear what happened.

Glad I keep my house at 76-79 year round. I don't even use a heater.

Back when I did it was mainly the element going out first.
 
Good News...

Eheim TS responded back and I'm sending them the below requested info:

FEB 09, 2015 | 11:16AM EST
EHEIM Customer Support replied:

Dear Sir/Ms,

We are very sorry to hear about your loss. In order to assist you, could you please provide us with more information about this unit. Could you please provide us with:

1) The model number of the unit

2) The series number (located on the label on the pump head)

3) The approximate time of purchase of the unit

4) The Approximate amount of time the unit has been in operation.


Yours truly,


EHEIM Technical Support Department, EHEIM North America I P 514-624-2229 ext 1 I F 514-624-2227 I support@heimna.com
 
And today:

FEB 11, 2015 | 10:43AM EST
EHEIM Customer Support replied:

Dear Jason,

Your e-mail has been sent to our head office in Germany and we are currently awaiting a reply. Please allow between 1-3 days for a reply.


Yours truly,


EHEIM Technical Support Department, EHEIM North America I P 514-624-2229 ext 1 I F 514-624-2227 I support@heimna.com
 
I'm really sorry for your loss. Before I clicked on the video I saw the catfish on the floor but I had no idea how bad it was going to get. I hope Eheim takes good care of you with the filter. It's just too bad that they probably wont do anything about the fish. On that note, if you happen to be in the lower part of the state any time soon, I have a clown knife I've been growing out for a little while that I'd be willing to donate to help get the population on the rise again, if you want it.
 
Jmart159 said:
I'm really sorry for your loss. Before I clicked on the video I saw the catfish on the floor but I had no idea how bad it was going to get. I hope Eheim takes good care of you with the filter. It's just too bad that they probably wont do anything about the fish. On that note, if you happen to be in the lower part of the state any time soon, I have a clown knife I've been growing out for a little while that I'd be willing to donate to help get the population on the rise again, if you want it.
Click to expand...

I'll take you up on that if we meet for your Bocs :)
 
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